I HAAAAAAAAAAATE THE NEW TELECHARGE!
Jan 3
2013, 06:54:51 PM
I will be in New York in March/April and wanted to book tickets for a couple of plays. One was through Ticketmaster (Cat on a Hot Tin Roof) and the other was through Telecharge (The Assembled Parties). My experience of using the 2 sites was very different.
TicketMaster - 1)click on 'buy tickets', 2) click on date, 3) click on interactive seating map, 3) click on desired seat, 4) proceed to checkout.
Telecharge - 1)click on 'buy tickets', 2)click on date, 3)select price of ticket I want, 3) select number of tickets, 4) enter word verification - at this point a 3D representation of the theatre appeared, but I couldn't select seats, 5) change options so that they pick the best seats - (Note to Telecharge - when i click on this to change options it says - "How many seating options would you like to see at any one time" - implying you can choose more than one - you can't) 6) enter another word verification, 7) go and make a cup of tea while I wait because the screen has been blank for a very long time now and, after reading other posts, I am thinking it will crash - it doesn't,  I am given a seat in the front row, but way off to the side, 9) I click that I want to look for another seat, 10) another word verification 11) another of the BEST seats is recommended, again way off to the side - this time 13 rows back, 11) I decide to try another day, 12) ANOTHER word verification (honestly, just how big a problem are ticket buying 'bots on Broadway?), 12) given the same seats as the previous day - is Telecharge's thinking here that the seats way off to side are the BEST seats because if you get tired you can rest your head against the wall of the theatre, 13) give up, 14) proceed to TKTS booth on the day of the show
I don't want this comment to be entirely negative - so, well done Telecharge on making the word verifications legible - that part is an improvement on the old system. And I know it is consistently better because I had to verify I was a human everytime I clicked on something.
Why are theatres choosing Telecharge?
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