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Playbill Store International Shipping - Overcharge and Inconsistent
Jun 8
2025, 08:12:40 AM
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Playbill Store International Shipping - Overcharge and Inconsistent
Jun 8
2025, 12:36:04 AM
TheatreMonkey said: "2) Having been in a few positions that touch on these matters, the shipping costs are not always related to the price of the items; size, weight dimensions, and delivery needs matter. Playbill is contracting out their domestic and international shipping orders -- and that contract dictates rates that both parties agree upon for certain locales -- to successfully fulfill their delivery needs. And based on your exact country, those rates may widely vary -- and then
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Playbill Store International Shipping - Overcharge and Inconsistent
Jun 7
2025, 11:31:37 PM
That I get they will charge the most they can and also not expecting shipping to honestly be cheap but what they are doing does appear to be going against law. From my understanding USA law with shipping is that it can not be charged more then they are charged for, however when a discount is applied currently the cost goes up for shipping. This shows the calculation isn’t correct, or legal as a discount on the product should have no impact on the cost of shipping.
Order with discount code
order without discount code
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Playbill Store International Shipping - Overcharge and Inconsistent
Jun 7
2025, 11:06:15 PM
Hey, posting here to see if anybody else has had experience and hopefully get some action or good advice where to take this as I have had no luck previously.
When ordering from Playbill store, shipping internationally is absolutely insane cost! I’ve raised this before with them and have had no luck, I’ve even highlighted that similar items provide drastic different changes to the postage cost. These costs are also insanely high compared to all similar shops, leading to believing that they are over charging international customers.
Further to this, when looking at their current one day sale as was thinking may take a shop when there is somewhat of a drop, when the discount code is applied the shipping cost increase by almost $100 with no change to the products in the basket! I get that shipping may be not completely cheap going international but these prices are insane, and further to it make no logical sense.
Anybody have any advice or help where may be able to get something happening on this for us all international buyers? When I’ve raised this previously with playbill it has gone silent with mostly if any “oh it’s weight based” responses and lack of any further investigation.
(Yes I have people in USA I can ship to and get shipped out, but this won’t change the prices for us all if we constantly do this!)
 
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