Playbill Store International Shipping - Overcharge and Inconsistent

Hey, posting here to see if anybody else has had experience and hopefully get some action or good advice where to take this as I have had no luck previously.



When ordering from Playbill store, shipping internationally is absolutely insane cost! I’ve raised this before with them and have had no luck, I’ve even highlighted that similar items provide drastic different changes to the postage cost. These costs are also insanely high compared to all similar shops, leading to believing that they are over charging international customers.



Further to this, when looking at their current one day sale as was thinking may take a shop when there is somewhat of a drop, when the discount code is applied the shipping cost increase by almost $100 with no change to the products in the basket! I get that shipping may be not completely cheap going international but these prices are insane, and further to it make no logical sense.



Anybody have any advice or help where may be able to get something happening on this for us all international buyers? When I’ve raised this previously with playbill it has gone silent with mostly if any “oh it’s weight based” responses and lack of any further investigation.



(Yes I have people in USA I can ship to and get shipped out, but this won’t change the prices for us all if we constantly do this!)

That I get they will charge the most they can and also not expecting shipping to honestly be cheap but what they are doing does appear to be going against law. From my understanding USA law with shipping is that it can not be charged more then they are charged for, however when a discount is applied currently the cost goes up for shipping. This shows the calculation isn’t correct, or legal as a discount on the product should have no impact on the cost of shipping.


Order with discount code

order without discount code

TheatreMonkey said: "2) Having been in a few positions that touch on these matters, the shipping costs are not always related to the price of the items; size, weight dimensions, and delivery needs matter. Playbill is contracting out their domestic and international shipping orders -- and that contract dictates rates that both parties agree upon for certain locales -- to successfully fulfill their delivery needs. And based on your exact country, those rates may widely vary -- and then you have to add in the physical shipping costs of the items being shipped. Even though you're getting a discount on thepriceof the item, they are still the exact same sizeto ship."

Thank you for your insight, and might like chat further with you if you have more detail. I get the public social may offer further results. Shall see how we go with current attempts first.

Though could you please clarify your second point? I get that there is cost for shipping, and it varies according to location, size, weight and all that - I have examples on how this doesn’t align correctly. Though you say a discount on the price of the item but shipping is the same… I’m not sure what you mean by that as I applied a discount to the order and the actual cost of shipping increased (not stayed the same when everything else was the same items, shipping location - the code just added and it increased shipping costs) and that’s the latest issue I’ve discovered.

BrodyFosse123 said: "Quite frankly, this needs to be dealt with directly with the Playbill Store. No one here needs to provide you with detailed speculated information. The entitled tone that someone here needs to have answers for your questions is quite off-putting. Speculated responses were given but oh no, that’s not enough. You won’t stop until you get the info that suits you AND magically fixes your problem. We’re not the Playbill Store."

There is no one who posts on this site (with one exception) who is more off-putting than you, dude.

db92 said: "Deleted"