Profile for goanna40

Oh noooo, I also had the date for public sale as the 18th. But tickets are still accessible for some shows that are showing no availability if you use the American Express code (which is on the site so this is all very odd).I'm only in NYC for the last week of previews, and could only manage a partial view seat. Might try my luck for a better ticket closer to the date.

Gah, it's a bummer to hear that tickets to anything at the Public are difficult to secure. It seems a bit ridiculous to consider paying for membership just for a better chance, right?I was hoping I could see this while I was in the city (visiting from Australia, seeing Hamilton).

Castle2 said: "I'm so happy for you! I've been following your posts closely because I'll be traveling from New Zealand to NYC to see Hamilton in January, and it would be my nightmare for my tickets to all of a sudden disappear for no reason. I hope you have a great trip and enjoy the show!"Yeap- and flights from our corner of the world aren't cheap either. Hope you have a great trip- so soon!It's just super heartening to see that the team behind Hamilton were willing to hear my appeal and rea...

Esther said: "goanna40 said: "GOOD NEWS EVERYONE!I got an email from a Ticketmaster escalations manager, saying they have been forwarded an email about our Hamilton tickets (no clear details, but it appears composing an eloquent email to Baseline may have been the right move) and that there were replacement tickets for us!My friend (who's credit card I used) just had to call up, confirm details and we were given 4 seats (strangely the wheelchair accessible seats, but I guess I'll settle for a...

GOOD NEWS EVERYONE!I got an email from a Ticketmaster escalations manager, saying they were forwarded an email about our Hamilton tickets (no clear details, but it appears composing an eloquent email to Baseline may have been the right move) and that there were replacement tickets for us!My friend (who's credit card I used) just had to call up, confirm details and we were given 4 seats (strangely the wheelchair accessible seats, but I guess I'll settle for anything) for what we originally pai...

Fan123 said: "Crap. I didn't expect that outcome from my suggestion. Sorry about that, mate. (Although, grr, they're the ones who should be sorry!) For the little it's worth, if I were you I'd go ahead and file a complaint, since you don't seem to be getting results either way anyway and you've got nothing to lose. But heck, what do I know. (BTW, I don't have experience with the US consumer protection agency per se, so don't know how effective they are.)"Oh no, no apology needed! My friend fl...

No, no luck, unfortunately.Ever since I namedropped the Bureau of Consumer Protection in my emails, Ticketmaster have stopped replying altogether.My friend is periodically calling Ticketmaster and going through the motions of complaint elevation, but it hits a dead end when Ticketmaster invokes the higher power of the promoters and so far, have been unwilling to pass on any contact details. We've called the theatre itself, who have referred us back to Ticketmaster. And there's been no respons...

JayElle said: "Earlier this year a group of students and instructors planned a group outing. They used the same computer to buy tickets for every so many of them. They booked their trip and later learned all the tickets were canceled for the same reason. The instructor said that the ticketmaster system picked up the same IP address to buy all those tickets and presumed it was a scalper or ticket bot, i.e., the software that snatches up tons of tickets before any of us can.The story hit the pa...

LizzieCurry said: "goanna40 said: "Thanks! I sent a very eloquent email to Baseline and am yet to get a reply.I guess my last resort is spamming LMM on Twitter."Don't; he's busy in London and this will be annoying at worst and ineffectual at best."Sorry, that was a joke. Don't think Twitter spamming is the best way to get through to anyone.

Thanks! I sent a very eloquent email to Baseline and am yet to get a reply.I guess my last resort is spamming LMM on Twitter.Let me be a cautionary tale: Don't buy Hamilton tickets with a credit card that is linked to an overseas account because you look like a bot.

Fan123 said: "If no other reasonable options yield results, you or your friend could try filing a complaint with the relevant ombudsman, consumer protection agency or similar. In my limited experience this can sometimes galvanize a company when nothing else will. I'm not certain which agency (if any) would be best given that the issue crosses borders and involves theatre tickets specifically, but your local agency could at least provide you with some initial advice. Some organisation called I...

Contacting the credit card company is definitely one option to pursue- thanks for the tip.Unfortunately, I don't think moving my trip is possible, considering I just missed the most recent release and early July is when I have time off university.

adam.peterson44 said: "The producers set the rules and ticketmaster just follows them - they can't make exceptions for anyone. But they can contact the producers on your behalf and ask them if they will consider your case. That happened to me once, with ticketmaster saying that they couldn't do anything, and only the producer could decide if they were willing to make an adjustment. I asked how i could contact them, and the ticketmaster person said that they could contact them for me and let m...

Checked Ticketmaster for our seats and they were no longer available. Shall keep an eye out for any announcements of the release of cancelled tickets. But considering the time zone differences, it is sometimes difficult for me to keep up.neonlightsxo said: "Jish, I also was wondering if it would be worth it to reach out to the GMs- Baseline Theatrical. They may not care, though..."Shall give them a try, there's no harm in it. I am willing to explore every avenue. Called the theatre box office...

Huss417 said: "Just curious how you are calling the theatre directly? Good Luck either way."There's a phone number listed as the Richard Rodgers box office: (212) 221-1211While I cannot be certain it is the theatre itself, it is at least different to the Ticketmaster number listed on the official website.

Thanks for all your supportive words everyone! I had almost given hope and reading these comments really galvanised me.Shall call the Richard Rodgers and see if they can do anything.And I have tweeted at LMM a few times already. Don't want to push it too hard- he might block me!

Ticketmaster would have assumed that my friend would be with me (because, as you say, there would have been no way I could have picked them up myself). I have bought tickets to concerts on Ticketmaster with my friend's credit cards and as long as I was with them, I've never had any issues. We have been planning this trip for a while and I guess it never occurred to us that either of us would back out for any reason. It just was. (It's for Hamilton after all.) I do understand how it looks- how...

Thanks for the insight Alexander Lamar. I do understand the people at the show are trying to cut down on scalping- LMM's fight against bots hasn't been lost on me.I guess it's just that we've been caught up in this blunt instrument. We've been mistakenly labelled as scalpers and that's what saddens me the most.

Thanks for the offer bwayandstuff, but I won't be in NYC for the 16th of July unfortunately. But fingers crossed your tickets are safe! Re: credit card, I'm sure other people have purchased tickets with other people's credit cards. I feel like if it were a fraud concern, the credit card company would have called my friend (they didn't). But yes, it's looking more likely that that might be the reason why. Gah!

Ticketmaster are being VERY evasive. I asked them what exactly they think I did wrong and they replied with:I am sorry that some of your tickets had to be canceled. Unfortunately, I cannot go into specifics of the exact reason that led to your order being canceled because that is for internal use only. During the review of the orders for the event, your orders were found to be in violation of our ticket limit policy. That is why it was canceled and the cancellation cannot be undone. And they'...