20 Ways to Play With the Mind of a Telemarketer- Page 2
20 Ways to Play With the Mind of a Telemarketer
Matt_G
Broadway Legend Joined: 5/1/04
#25re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:08pmCkeaton, that was basically my job as well. It amazes me how mean these people are when they don't even know what I'm calling about! Than they would call back yelling because their orders were screwed up. I told them "I tried calling but you hung up on me". Than they felt like IDIOTS!
"Noah, someday we'll talk again. But there's things we'll never say. That sorrow deep inside you. It inside me, too. And it never go away. You be okay. You'll learn how to lose things..."
#26re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:13pm
I had a couple that realized what idiots they were being after the second or third call.
But it was most amazing to me when some people maintained their righteous indignation at being called even after they realized that I was trying to help them.
Hamlet's father.
Matt_G
Broadway Legend Joined: 5/1/04
#27re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:13pmLet me guess, they were all over 80, right? Those old people are the MEANEST creatures ever put on this planet.
"Noah, someday we'll talk again. But there's things we'll never say. That sorrow deep inside you. It inside me, too. And it never go away. You be okay. You'll learn how to lose things..."
#28re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:29pm
90% of the time they were renewing a "Senior" subscription. 80% of the time, they were actually seniors.
100% of the time, they were rude.
Hamlet's father.
Matt_G
Broadway Legend Joined: 5/1/04
#29re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:32pmAnd I'm thinking "What's the point in renewing? It's not like you'll be alive for most of the season"
"Noah, someday we'll talk again. But there's things we'll never say. That sorrow deep inside you. It inside me, too. And it never go away. You be okay. You'll learn how to lose things..."
millie_dillmount
Broadway Legend Joined: 4/22/04
#30re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:38pmIf they call once, fine. But if they see someone is clearly not interested, they shouldn't call back a second, third, or fourth time.
"We like to snark around here. Sometimes we actually talk about theater...but we try not to let that get in our way." - dramamama611
Matt_G
Broadway Legend Joined: 5/1/04
#31re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:39pmYou're right. But when it's a call to gather specific information to process an order or complete an application, it's a different story.
"Noah, someday we'll talk again. But there's things we'll never say. That sorrow deep inside you. It inside me, too. And it never go away. You be okay. You'll learn how to lose things..."
#32re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:39pmI'll be damned if those fabulous aisle seats that they've been sitting on for 30 years will go empty for the last couple of shows...
Hamlet's father.
Plum
Broadway Legend Joined: 3/4/04
#33re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:41pm
Like junk-mailers, telemarketers only need a small success rate in order to keep their business going. So by being persistent and hoping that someone foolish, bored, or lonely will stay on the line, they're actually being quite shrewd.
Except with spammers it's worse.
Matt_G
Broadway Legend Joined: 5/1/04
#34re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 2:46pmCkeaton, I'm happy to give up those aile seats. I especially love these people who were given 3 months to renew and they didn't want to because they just didn't "have time" to call up or mail something in and than SCREAM at me for giving up their seats. I just laugh at them. They deserve it.
"Noah, someday we'll talk again. But there's things we'll never say. That sorrow deep inside you. It inside me, too. And it never go away. You be okay. You'll learn how to lose things..."
#35re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 3:28pm
My favorite way to play with TM heads is when they call and ask for my lover and I answer --
Them "Hello is Mr. X there?"
ME "No, I'm sorry he's out."
THem "Is Mrs. X in?"
Me (in my deep voice) "Speaking"
It ALWAYS stops them dead in their tracks....
"Sir K, the Viscount of Uppity-shire...." -- kissmycookie
Gothampc
Broadway Legend Joined: 5/20/03
#36re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 6:36pmWhen I was in college, I worked as a telemarketer for 2 weeks before I got fired. I got shingles from the experience.
If anyone ever tells you that you put too much Parmesan cheese on your pasta, stop talking to them. You don't need that kind of negativity in your life.
millie_dillmount
Broadway Legend Joined: 4/22/04
#37re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 7:05pm
If you don't mind sharing, how did you get fired?
And don't even get me started with junk mail. If you take your PSATs, don't check off to receive info from other colleges...I ended up with a huge garbage bag full of college info. Some colleges keep sending me all this crap, even when I never respond...and I never heard of 99% of the colleges I get info from.
"We like to snark around here. Sometimes we actually talk about theater...but we try not to let that get in our way." - dramamama611
Gothampc
Broadway Legend Joined: 5/20/03
#38re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 7:26pmI got fired because in 2 weeks I only made 1 sale.
If anyone ever tells you that you put too much Parmesan cheese on your pasta, stop talking to them. You don't need that kind of negativity in your life.
#39re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 7:43pm
Nina, are we the same person?
Sometimes when they call and ask for the lady of the house I just hand the phone to my boyfriend and then they are all confused. He likes to act like he won a prize and he goes into his most country Texas twang and starts yelling about how excited he is. "Oh my God, I cannot believe I am eligible for a credit cartd. Oh my GOD! OH MY GOD!" Or sometimes I will say yes i want to know more but just hold on one second. And then just put the phone down and go on with whatever you are doing. Go back a few minutes later and see if they are still there and if they are just say you are sorry and you'll be right back. They really will wait forever.
Please visit Bitchy Waiter
Dollypop
Broadway Legend Joined: 5/15/03
#40re: 20 ways to play with the mind of a telemarketer
Posted: 8/6/04 at 9:09pm
I've mentioned this on other threads, but I'll repeat it here: I've been working at a telephone research company all summer. I do telephone surveys. Now, a phone survey is NOT "telemarketing" because we are asking people to share their opinions, not their hard earned cash. Even with the "Do Not Call" list, telephone surveys are still permitted.
Granted, I get hung up on quite a bit. I expect that. However, I am extremely polite and most people are polite in return. I get great response from people over 70 in the mid-west and in the South. Floridians are very rude, as are New Yorkers.
People think they are being very witty when I call and they ask ME for my phone number, so they can call me back when it's convenient for them. I graciously comply, only I give them the number of "Dial-A-Prayer" at the local Methodist church!
"Long live God!" (GODSPELL)
#41re: 20 ways to play with the mind of a telemarketer
Posted: 8/9/04 at 1:57amI have never heard of anyone actually buying something from a telemarketer. And that being the case, How on earth do they afford the massive staffs?
Its Aberqurque NM for me. Speaking Spanish. Be Back September 06.
CJR
Broadway Legend Joined: 5/14/03
#42re: 20 ways to play with the mind of a telemarketer
Posted: 8/9/04 at 2:00amI tend to answer the phone "City Morgue -- you kill em, we chill em"
"You're every gay man's wet dream!" ~ MA
If in Heaven you don't excel, you can always party down in hell...
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