Automated phone systems suck

I hate automated phone systems. I cannot figure out how to get an agent. I'm frustrated. Sorry, just wanted to vent about this stupid system that does not let you talk to a live person.

Don't you usually press "0"? Or "00"?

What I really hate is when you're using one of those things and someone feels the need to talk to you at that very moment, so you don't hear your choice and you have to listen to the stupid voice going through the whole cycle again and ARGH...yeah.

I must take this opportunity to thank J.C. Penny Customer Service. I have had to call them a couple of times to place and or cancel orders. There is NOTHING automated about their Customer Service! When you call you never have to press 1 for this or press 2 for that. If anything, you'll be automatically put on hold (for no more than 5 minutes it seems) and the agent who takes your call is trained to do any and everything. How refreshing!

Give them a call and see for yourself! 1-800-322-1189

Updated On: 12/12/05 at 05:23 PM

Liotte - I hate when you're unhappy!

It's not so important to them when they leave you hanging for twenty minutes. :-P

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If you were speaking to AOL, odds are you were speaking to someone in India

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