Avoid Circuit City's Repair Service!
Avoid Circuit City's Repair Service!
jimnysf
Broadway Legend Joined: 9/10/05
#0Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 1:15pm
Since this is an off-topic board, I thought I'd share my unhappy experience with all of you.
I have a big screen TV which I purchased at Circuit City. I also purchased the warranty which was a good idea because I have had to have the repair people come over several times. However, they never seem to fix anything and I have to keep calling back again and again. The latest problem began in June. They scheduled an appointment for a weekday (of course)because they told me they don't do weekends. The date given was July 6th. On July 5th, they called to say the guy was sick and they rescheduled to July 15th, which was a Saturday so I guess they do weekends after all. On that day, he came over, looked at the TV and after 5 minutes he said he needed to get tech help and would call back. of course, no one called. After one week, I called the repair company. They did not call back. I called three more times and finally, today, they called back to say the ticket had been closed and would I please call the 800 # to start the process anew?
If I had it to do over again, I'd buy the TV elsewhere.
"I've lost everything! Luis, Marty, my baby with Chris, Chris himself, James. All I ever wanted was love." --Sheridan Crane "Passions"
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"Housework is like bad sex. Every time I do it, I swear I'll never do it again til the next time company comes."--"Lulu"
from "Can't Stop The Music"
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"When the right doors didn't open for him, he went through the wrong ones" - "Sweet Bird of Youth"
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"Passions" is uncancelled! See NBC.com for more info.
#1re: Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 2:01pmIf you think that that is bad then never shop at Best Buy.
"All the while making faces like a baby platypus who forget to take some Beano before eating a chimichanga." FindingNamo in reference to Jessica Simpson's singing.
#2re: Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 2:30pm
I solved the problem of "television breaking the day after warranty expires" by bringing my brother (6'4" and built like a football player) with me---he looks like he could snap the customer service person in in half.
The customer service guy told me he was sorry, but he couldn't do anything---I said I was sorry too, since I had my original receipt, all the warranty info, and 2 of the local news stations on speed dial (not to mention my brother, standing behid me looking menacing)
I got a new TV.
"NOT MY DAUGHTER, YOU BITCH!"
Dollypop
Broadway Legend Joined: 5/15/03
#3re: Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 2:48pm
I've had very good experiences with Circuit City's repair service. I've had to have the computer guys come by to take care of a few minor glitches in my computer and they've not only been extremely efficient, they were cute, too!
"Long live God!" (GODSPELL)
Updated On: 8/2/06 at 02:48 PM
Broadway Legend Joined: 12/31/69
#4re: Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 4:32pmNever used repair, but they installed Sirius in my car for next to nothing in a SNAP! (And ditton, he was cute too!)
Mr Roxy
Broadway Legend Joined: 5/17/03
#5re: Avoid Circuit City's Repair Service!
Posted: 8/2/06 at 4:33pmI second Best Buy being the pits
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