Etsy Rant

[Eris0303]

Posted: 3/5/14 at 10:03am

I've expressed how much I enjoy using Etsy and have purchased many things from various sellers. But today I am so mad I can just spit and need to put it somewhere. I am very hesitant to leave negative feedback and when I do so it is 100% justified (IMO anyway). After leaving such feedback on an item the seller came back to call me "vengeful". I can't complain to Etsy about it and it's barely worth complaining to Etsy about. I'm just really annoyed that someone running a business and claims to be an adult can't handle the truth. So she tries to paint me as the villain of the piece instead.

My feedback that was placed on 2/26/14:

1/30/14 - placed order
2/13/14 - sent message to seller asking when item would be shipped. No Reply
2/17/14 - sent second message asking when item would be shipped
2/17/14 - received apology message saying item would be mailed the next day
2/21/14 - sent message asking for tracking number. No reply.
2/24/14 - send second message asking about when I would be receiving item. No reply.
2/26/14 - received refund from seller. No message on Etsy - just an email from PayPal.

I understand people are busy but five weeks is simply too long to go without even responding to multiple messages. I am pleased that I was refunded my money but displeased that it took this long to reach a resolution.

Her response 3/5/14:

things happen, refund given by remorseful seller. buyer is clearly vengeful and gave one star rating. no big deal, ALL OTHER ORDERS ARE FIVE STARS. I only received ONE notification that I had a message from buyer. when I did reply, explained I had been out of town and I'd try to get it out the next day. when I found that the fabric wasn't available, I opted to provide refund, and did explain this in the email sent directly from my PayPal. buyer clearly didn't read the email. ALSO my orders say to please allow up to four weeks to get order. which buyer apparently didn't read. had I cancelled the order all together through etsy- buyer wouldn't have been able to leave any feedback. next time I have an issue I will cancel order and let buyers move on.

I didn't call her any names and felt my feedback was very matter-of-fact. I gave the facts without adding any color. She claims I didn't read the fine print which is really neither or nor there. Whether or not it takes four weeks to receive the item is a non-issue. It doesn't take four weeks to respond to a message. If she had responded to me I wouldn't have left the feedback. I messaged her on 2/13, 2/17, 2/21, and 2/24 and only one of those messages was responded to on 2/17 - I'll get this shipped out tomorrow first thing. again, I am sorry. it's just me working this stuff so sometimes I do get behind. I would have been perfectly happy with that response but she ignored any following messages. I have trouble believing that she didn't receive notifications from her. And her stating that she said she'd TRY to ship it out is a boldface lie. There was no TRY about it.

I am a completely understanding person and I know people get busy and materials become unavailable. But I should have been made aware that she was out of fabric before 3/5. I can't respond to her calling me "vengeful" on etsy. You just can't run a business when people are waiting for responses from you - especially in this day and age when it's so easy to respond to an electronic message.

This was only the second time I've left negative feedback. The first was also because the seller wouldn't respond to me.

Updated On: 3/5/14 at 10:03 AM