First, You Cry
First, You Cry
Mary_Ethel
Broadway Legend Joined: 10/6/04
#0First, You Cry
Posted: 12/25/04 at 2:32pm
Anybody ever have trouble getting their issues resolved through Customer Service?
Well, I have a solution that works for me and may work for you as well.
First, you cry. Just get a little teary-sound in your voice, start to whimper, and lots of times, that'll do wonders...! [you folks who are Actors should have NO trouble pulling THIS off]
Also, try and use expressions like "I'm not even sure why I'm calling in the first place--NOBODY can help me with my problem!" (sniffle, sniffle), and I find a LOT of times Customer Service Reps will RUSH to your aid!.
NOT fool-proof, by any means, but I find it works LOTS better than yelling and demanding to speak to a Supervisor...
What tips do you guys have in dealing with Customer Service?
"I say YOU'RE the CUTEST one. No, I say YOU'RE the CUTEST One. And we go on like that from dawn to three."
BSoBW2
Broadway Legend Joined: 12/8/04
#1re: First, You Cry
Posted: 12/25/04 at 2:33pmwith Dell - learn to speak any of the Indian languages...
Broadway Matt
Broadway Legend Joined: 12/17/03
#2re: First, You Cry
Posted: 12/25/04 at 2:34pmIf flashing a little leg doesn't work, I'll usually just wave the gun or the baby around a bit. Works like a charm.
"The last train out of any station will not be full of nice guys." - Dr. Hunter S. Thompson
"I wash my face, then drink beer, then I weep. Say a prayer and induce insincere self-abuse, till I'm fast asleep"- In Trousers
#3re: First, You Cry
Posted: 12/25/04 at 2:36pmTo speed up the process, say something like 'Oh thats alright, it might just be easier to go return this and buy a [insert product of major competitor here]'
Here in this cold white room tied up to these machines, it's hard to imagine life as it used to be. Laughing, screaming, tumbling queen... Like the most amazing light show you've ever seen. Whirling, swirling, never blue... How could you go and die? What a selfish thing to do...
RIP Jason
Mary_Ethel
Broadway Legend Joined: 10/6/04
#4re: First, You Cry
Posted: 12/25/04 at 2:39pm
Damn Right, Glory!
I got DirecTV to knock $7 off my monthly bill plus getting free SHOWTIME by calling to say I wanted to cancel my service to go with Comcast Cable...
"I say YOU'RE the CUTEST one. No, I say YOU'RE the CUTEST One. And we go on like that from dawn to three."
#5re: First, You Cry
Posted: 12/25/04 at 2:43pmHaha yea I got Cingular to fix my cell phone for free by saying I would switch to Sprint or something if that would be easier...
Here in this cold white room tied up to these machines, it's hard to imagine life as it used to be. Laughing, screaming, tumbling queen... Like the most amazing light show you've ever seen. Whirling, swirling, never blue... How could you go and die? What a selfish thing to do...
RIP Jason
Plum
Broadway Legend Joined: 3/4/04
#6re: First, You Cry
Posted: 12/25/04 at 2:46pmWhat do you do when the product is already bought and an exchange under an extended warranty is at issue?
Mary_Ethel
Broadway Legend Joined: 10/6/04
#7re: First, You Cry
Posted: 12/25/04 at 2:49pm
Sometimes, dropping a little E-Mail to the "Contact Us" Address on the Store's and/or Vendor's website can do WONDERS, Plum.
You might try phrases like: "I KNOW you're a HIGHLY REPUTABLE Company and I'm sure that this is just a mere oversight on your part"...
"I say YOU'RE the CUTEST one. No, I say YOU'RE the CUTEST One. And we go on like that from dawn to three."
Plum
Broadway Legend Joined: 3/4/04
#8re: First, You Cry
Posted: 12/25/04 at 2:51pm
Tried that a couple of days ago. Haven't gotten a reply yet. And meanwhile, I have no iPod remote control. 
Oh, well.
Mary_Ethel
Broadway Legend Joined: 10/6/04
#9re: First, You Cry
Posted: 12/25/04 at 2:59pmPlum, if you tell me the name of the store or product, I can track down their Corporate Address and give you the Web Address of the appropriate Better Business Bureau to file an on-line Complaint.
"I say YOU'RE the CUTEST one. No, I say YOU'RE the CUTEST One. And we go on like that from dawn to three."
Plum
Broadway Legend Joined: 3/4/04
#10re: First, You Cry
Posted: 12/25/04 at 3:43pm
Eh, it's not that big a deal. For now. But if it becomes that big a deal, I assure you I'll know exactly how to deal with it. 
#11re: First, You Cry
Posted: 12/25/04 at 6:31pm
**jotting all this down**
This is the best thread of the day.
BlueWizard's blog: The Rambling Corner
HEDWIG: "The road is my home. In reflecting upon the people whom I have come upon in my travels, I cannot help but think of the people who have come upon me."
Mary_Ethel
Broadway Legend Joined: 10/6/04
#12re: First, You Cry
Posted: 12/25/04 at 6:45pm
By the way, if a Website is pissing you off for some reason, you can go to:
http://www.register.com
Key in the name of the URL, and get ALL SORTS of information (Name, Address, Phone Number, E-mail, etc.) on who that particular website is registered to.
It's a very handy tool my library told me about.
"I say YOU'RE the CUTEST one. No, I say YOU'RE the CUTEST One. And we go on like that from dawn to three."
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