Help lines don't help

I just spent an hour on the phone (mainly on hold) with Dell because my computer is acting up, and they just hung up on me. Besides which, I'm sure that "robbie" is a very nice and knowledgeable man, but his accent was so strong and the connection sucked, I have a feeling I was speaking to someone in a foreign country. I tried calling back, the speaking prompts don't work, it wouldn't take me to an operator, finally got through to an automated voice saying that there was a 20 minute wait now, and if I wasn't calling about a printer (which I'm not and never even mentioned!), call back and follow other prompts. Now I am quite pissed and frustrated!!!!!!!!

Today, Sprint even sent me to an operator for whom English was, at best, a 5th language.

I have been on the live web chat in queue now for 54 minutes.