Ticketmaster Vent

[Baine]

Posted: 7/12/14 at 9:40pm

Just felt like venting...!

The Ticketmaster auto-teller is the WORST.

I had to call Ticketmaster earlier today when they opened at 9 because I couldn't buy the tickets I wanted this morning on the website. It kept saying I was stranding a seat, even though there were a ton left in the row. Even if I tried to buy ONE ticket at a time and made the row an even number, I was still stranding a seat (even though I was buying from the aisle inward). It was really annoying.

It took me forever to get through to a human being because I never had "enough information" to be transferred. No, Ticketmaster doesn't comprehend having anything in their system called "If Then." No, there couldn't possibly be a performer named Idina Menzel. I was out at the Hallmark premiere at 9 (I'd tried ordering online around 7 and had to wait two hours for the box to open) and I didn't remember what venue the show was playing at without going online. I tossed out other venues I could recall and it finally recognized one. I had to fake a date and time and everything for a random show before I could talk to a human and say that I lied about what show I wanted to see just to talk to a human being!

I didn't talk to a human until almost 9:30.

Oh, and I STILL haven't received my confirmation email (12 hours later!) even though my card has been charged, so that makes me a little nervous...

I was just REALLY annoyed and wanted to vent. Figured you guys would understand more than anyone else in the world!

[haterobics]

Posted: 7/13/14 at 2:09am

You can log in at ticketmaster.com and see your orders before you get a confirmation e-mail... you can't leave single seats for If/Then (and some other shows), but it isn't based on the number of seats in a row, if you only leave a single unoccupied seat next to the seats you are purchasing, it won't go through. If there are two empties next to where you are buying, you should be fine.

[Baine]

Posted: 7/15/14 at 12:02pm

Yeah, that was the reason for the vent. At first, there were five seats left in the row, so I was like, "Okay, it needs to be even." So I went to buy two tickets so that there would be six free, then I could snag the sixth as an individual, and it still was like, "Nope."

So I just called...the seats were still free, thankfully!

And I still haven't gotten my emailed confirmation. It's also not on the website when I log in. But as long as my tickets arrive in the mail, who cares, right? It's just annoying! I had to go onto my bank statement to see the amount spent since there's no receipt anywhere to look at, lol!

Like I said, the post was mostly just to vent. And maybe others wanted to vent. IDK. I'm not trying to do anything about it or anything like that :)