#1
Posted: 8/7/09 at 9:58pm
as I found out to my horror today.
I got two e-mails from Telecharge today telling me that my orders were cancelled because I was over the limit of tickets allowed to purchase. I was completely puzzled because I knew I only ordered three tickets, two for one performance and one for the final show. I called Telecharge right away. They said that my IP address -- one of the criteria being used in determining whether the ticket limit had been reached -- had several orders placed upon it, taking the number of tickets well up over the limit. I was given a name of a person (I found out later there were several different people)who allegedly used my IP address -- a name I never heard of. A hold was put on my tickets while they tried to figure this out. I was eventually called back by one of the people who were doing the checking of orders against IP addresses and he said that 40 tickets were purchased through that IP address. He said there were several people from different states (that was all he could tell me). This guy claimed that the IP address indicated that the orders were from different people in the same household. I told this guy numerous times -- I live alone, no one else had access to my computer -- certainly no on else was with me in my house that day. He kept telling me I was out of luck. I got very upset, at a complete loss how to make this man understand that I was NOT working with other people to order more tickets than the limit allowed. He went away to talk to someone, and when he came back he told me that my tickets would be released to me "as a courtesy." He also said that prior to this decision in my favor, only one person in that group using that IP address was getting their tickets. The other people's orders were cancelled.
I talked to AOL, and was told that the IP address is set by the broadband service -- in this case Comcast. I've called them as well. All they could do was have me turn on the windows firewall -- they seemed to think that someone hacked into my IP address for the purposes of ordering these tickets. But I'm not sure this was the problem either since I do have Norton 360 which also has a firewall. I'm going to contact them over the weekend, and see what they can tell me.
If I don't get my tickets by e-mail in a few days I'm going to contact them again to confirm that my order will be going through. This incident has really shaken me.
I got two e-mails from Telecharge today telling me that my orders were cancelled because I was over the limit of tickets allowed to purchase. I was completely puzzled because I knew I only ordered three tickets, two for one performance and one for the final show. I called Telecharge right away. They said that my IP address -- one of the criteria being used in determining whether the ticket limit had been reached -- had several orders placed upon it, taking the number of tickets well up over the limit. I was given a name of a person (I found out later there were several different people)who allegedly used my IP address -- a name I never heard of. A hold was put on my tickets while they tried to figure this out. I was eventually called back by one of the people who were doing the checking of orders against IP addresses and he said that 40 tickets were purchased through that IP address. He said there were several people from different states (that was all he could tell me). This guy claimed that the IP address indicated that the orders were from different people in the same household. I told this guy numerous times -- I live alone, no one else had access to my computer -- certainly no on else was with me in my house that day. He kept telling me I was out of luck. I got very upset, at a complete loss how to make this man understand that I was NOT working with other people to order more tickets than the limit allowed. He went away to talk to someone, and when he came back he told me that my tickets would be released to me "as a courtesy." He also said that prior to this decision in my favor, only one person in that group using that IP address was getting their tickets. The other people's orders were cancelled.
I talked to AOL, and was told that the IP address is set by the broadband service -- in this case Comcast. I've called them as well. All they could do was have me turn on the windows firewall -- they seemed to think that someone hacked into my IP address for the purposes of ordering these tickets. But I'm not sure this was the problem either since I do have Norton 360 which also has a firewall. I'm going to contact them over the weekend, and see what they can tell me.
If I don't get my tickets by e-mail in a few days I'm going to contact them again to confirm that my order will be going through. This incident has really shaken me.
