Fiddler Ticketmaster Fiasco

[StickToPriest]

Fiddler Ticketmaster Fiasco#0

Posted: 12/25/04 at 9:08pm

I bought eight tickets to the Dec 26 evening performance to Fiddler.

I recieved the tickets in the mail yesterday, and they goffed up and have the date as Dec 27.

I checked the Ticketmaster website and they have 8 seats together in the same location for the 26th performance.

If I call the box office, or go to the box office once I arrive in New York, will they exchange the tickets.

I am positive it was their goof, as my e-mail states December 26.

Will they exchange them or not?

"One no longer loves one's insight enough once one communicates it."

The opposite of creation isn't war, it's stagnation.

[BSoBW2]

re: Fiddler Ticketmaster Fiasco#1

Posted: 12/25/04 at 9:20pm

call ticketmaster -

[StickToPriest]

re: Fiddler Ticketmaster Fiasco#2

Posted: 12/25/04 at 9:21pm

I did.

Their offices are closed.

"One no longer loves one's insight enough once one communicates it."

The opposite of creation isn't war, it's stagnation.

[StickToPriest]

re: Fiddler Ticketmaster Fiasco#3

Posted: 12/25/04 at 9:22pm

Is their a number straight to the Minskoff box office that anyone knows of, b/c I know FIDDLER has a perfromance tonight.

"One no longer loves one's insight enough once one communicates it."

The opposite of creation isn't war, it's stagnation.

[timote316]

re: Fiddler Ticketmaster Fiasco#4

Posted: 12/25/04 at 9:24pm

The Fiddler box office people were very nice to me when I stopped by there, give it a try. Try calling Ticketmaster tomorrow, tho

[StickToPriest]

re: Fiddler Ticketmaster Fiasco#5

Posted: 12/25/04 at 9:40pm

Yeah.

i am just stressing out b/c I don't get into Ny until 12:45 tomorrow.

Do you think if I got to the Minskoff box office at about 2:00 they will still have either on of the two groups of 8 tickets in the Center Mezz left?

"One no longer loves one's insight enough once one communicates it."

The opposite of creation isn't war, it's stagnation.

[Dollypop]

re: Fiddler Ticketmaster Fiasco#6

Posted: 12/25/04 at 10:05pm

If you show up at the box office, bring a print-out of their e-mail. There shouldn't be any problem.

"Long live God!" (GODSPELL)

[millie_dillmount]

re: Fiddler Ticketmaster Fiasco#7

Posted: 12/26/04 at 1:44am

If they can't fix the problem, they should give you a refund AND free tickets to another show. Someone made a boo-boo.

"We like to snark around here. Sometimes we actually talk about theater...but we try not to let that get in our way." - dramamama611

[jrb_actor]

re: Fiddler Ticketmaster Fiasco#8

Posted: 12/26/04 at 2:14am

This is a tricky thing, but I am sure it can be resolved. Definitely go to the box office and get them (and if need be, the house manager) to help you out. If you encounter any problems, don't let that get to you--and certainly don't let anyone take advantage of you or try to make you feel anything other than "the customer who is always right".

I have a feeling that the box office will resolve the matter--though your group may have to split up for the performance. That's just the liklihood and logistics of the matter.

Worst case scenario is that you have to deal with Ticketmaster as they were your point of sale, but I seriously doubt that given the date of the performances in question.

I would just stay calm--and have a great time. :)

johnraymondbarker.com