I HATE Sony's online store bcause....

[TheaterBaby]

Posted: 11/7/03 at 5:27pm

I ordered a cd from them on October 14th. They sent me a confirmation email and said I would recieve my cd within 3-4 business days. Then on Ocotber 17th I get an email from them saying my order never went through because there was a problem with their website, and that I should re-enter my order. Since they had sent me a confirmation number and email, I emailed them back asking if they were sure my order hadn't gone through because I had recieved a confirmation. Days went by and I recieved no answer from them; so I went to a music store and bought the cd in person. On October 29th (12 days after I sent them an email and had not received an answer) they sent me an email saying that my order had been shipped!
That made me angry....especially since I was able to buy the cd in the store for $18.99, and Sony charged me $23 and change.

So, I emailed their customer service department and was told that I should just send it back and I would recieve a credit. I just received the cd today; 25 days later! Does someone want to tell me how 25 days translated into 3-4 business days!? What kind of business days are they working!? God help them if that charge is not taken off my credit card statement next month!

Anyway, I just had to vent. I also wanted to make my incident publically known so that perhaps you will all think twice before purchasing ANYTHING from Sony's online store. Stick with Amazon.com folks.