Sister Act Telecharge Problem

I am trying to buy tickets for Sister Act for December 25 (5 PM performance), and when I get to the "Seating" part of the Telecharge Online Box Office, I only have three options for seating: Best Available, American Express, and Premium. There is a list of the prices for different sections, but I am not able to select these options. I do not want best available. I have checked for other shows on Telecharge, and others worked fine and allowed different seating options. Has anyone else had this issue?

Yep, I tried for a few different dates and they all show the same thing when you get to seating.

I noticed you had a problem purchasing tickets to Sister Act. I apologize for any inconvenience you may have experienced with our website. Please contact me directly at 212-239-6210. K. Williams, Telecharge.com Customer Service Manager.