Telecharge Problems

[jg4892]

Posted: 6/9/07 at 11:26am

Is anyone else having them besides me? I need to buy a ticket for tomorrow and I'm scared the site won't be fixed in time.

[millie_dillmount]

Posted: 6/9/07 at 11:29am

It should be fixed in time. If not, you can always call their toll-free number; it should be somewhere on the site.

[arthur49]

Posted: 6/12/07 at 9:23pm

Finally heard from Telecharge. Can you believe - they are purposely blocking their highest users (I usually buy 4 or 5 sets of tickets every month).

Here is what they wrote me:

"Thank you for your email. Unfortunately we are forced to create usage restrictions on our site because if we do not our entire website can crash. We try to be generous in our search limits, but there are times when customers looking for just the right seats may find themselves blocked temporarily. In the future, please try to do slightly fewer searches (or do them more slowly) and you will not be blocked."

[HDThoreau2]

Posted: 6/12/07 at 9:25pm

Why would anyone defend this abhorrent, unprofessional business practice by the ticket Nazi's themselves?

[TelechargeWeb]

Posted: 6/12/07 at 10:23pm

I didn't realize there were so many threads on this topic, so I will post this in each of them. As I mentioned in one of these threads earlier, we (accidentally) tightened our usage restrictions too severely. This has led to some customers who care about where they sit (and therefore do lots of seat searches before they purchase) get inadvertently blocked from the site. This problem will be resolved tomorrow morning. Some incorrect information was given out before we identified the problem. And we are VERY very sorry for the inconvenience.

Feel free to email me at [e-mail] with further concerns or questions.