Telecharge Refund policy?

[Hairspray0901]

Posted: 3/2/22 at 9:44am

Hi -

Im looking to purchase tickets to POTUS. I saw they had listed this on the shows ticket page:

Buy with Confidence
Buy tickets now for any performance through April 30, 2022, and you can either refund or exchange your tickets into any other date until 48 hours before the performance. You may exchange an order up to three times and refund once per show per month from your Telecharge Order Status page. Terms are subject to change.

But then on the checkout page, there is a box you need to check with the following statement:

I have confirmed the event date and time, as well as the ticket price. I understand that all sales are final (no refunds or exchanges) for performances after January 17, 2022. I also agree to comply with health and safety guidelines of the venue.

So - does anyone know which it is? We can get a refund or exchange - or we cant?

Thanks in advance :)

Updated On: 3/2/22 at 09:44 AM

[TaffyDavenport]

Posted: 3/2/22 at 10:03am

January 17th is an old date from when the policy first went into effect, which they never updated. Refunds and exchanges are available for performances through April 30th.

Updated On: 3/2/22 at 10:03 AM

[Hairspray0901]

Posted: 3/3/22 at 8:42am

Okay, thank you! :)

[TheaterMe]

Posted: 4/20/22 at 7:25pm

For my trip in March, I was able to get refunds for several shows without an issue.

For my trip in May, all REFUND and EXCHANGE buttons were gone ....

until today I noticed I am able to both refund and exchange all the tickets I bought for May including the ones I bought last week and the ones I bought six months ago.  This wonderful for the fickle planners like me who can never settle on a show, date, time, or seat for my trip.