Thanks guys. I agree, I am always of the variety that "you catch more flies with honey than vinegar" and try to ALWAYS be nice...I have done customer service for years, and would never treat someone the ways I have been treated.
Hopefully, the point is moot, and Ms. Freidman is recovering well (which is the most important thing), and I will get to see her as Marian!
My mother always used to say, "The older you get, the better you get, unless you're a banana." - Rose Nyland