Won lottery but code not accepted?

[DAME]

Posted: 7/31/17 at 1:12pm

I won the lottery for groundhog but it says when I go to purchase that my code is already unlocked?

[haterobics]

Posted: 7/31/17 at 1:13pm

You can't just enter the code on Ticketmaster. Have to click the link in the e-mail?

[ebizzle]

Posted: 7/31/17 at 1:14pm

You need to enter the code in the promo codes/special offers. Not just follow the link. Hope that helps!

[LxGstv]

Posted: 7/31/17 at 1:15pm

DAME said: "I won the lottery for groundhog but it says when I go to purchase that my code is already unlocked?

 

"

I had an issue where I applied for 2 tickets and it only allowed me to purchase one, I emailed them about it and they sent me a new code that worked.

Their email is [e-mail]

[DAME]

Posted: 7/31/17 at 1:16pm

That's what I did.  And the email it gives you in case you have trouble is just a automated response.

[DAME]

Posted: 7/31/17 at 1:17pm

Hopefully they answer 

[LxGstv]

Posted: 7/31/17 at 1:17pm

DAME said: "That's what I did.  And the email it gives you in case you have trouble is just a automated response.

 

"

Yes, but if you respond to that automated email they will get back to you.

 

edit: I had forgotten about the automated email. Right in the beginning of it it says that if your problem isn't on the list you can just reply to that email and they will respond. If you don't reply to that email they won't contact you... It didn't take long either, matter of minutes. Hope it works out!!

Updated On: 7/31/17 at 01:17 PM

[DAME]

Posted: 7/31/17 at 5:15pm

All is well.  Excellent customer service .

[10086Sundays]

Posted: 7/31/17 at 5:17pm

Glad to hear it worked out!  Enjoy the show!

[Bette's Turban]

Posted: 8/12/17 at 12:47pm

Went thru similar with Groundhog.