Posted: 7/31/17 at 1:12pm
I won the lottery for groundhog but it says when I go to purchase that my code is already unlocked?
Posted: 7/31/17 at 1:13pm
You can't just enter the code on Ticketmaster. Have to click the link in the e-mail?
Posted: 7/31/17 at 1:14pm
You need to enter the code in the promo codes/special offers. Not just follow the link. Hope that helps!
Posted: 7/31/17 at 1:15pm
DAME said: "I won the lottery for groundhog but it says when I go to purchase that my code is already unlocked?
"
I had an issue where I applied for 2 tickets and it only allowed me to purchase one, I emailed them about it and they sent me a new code that worked.
Their email is help@luckyseat.com
Posted: 7/31/17 at 1:16pm
That's what I did. And the email it gives you in case you have trouble is just a automated response.
Posted: 7/31/17 at 1:17pm
Hopefully they answer
Posted: 7/31/17 at 1:17pm
DAME said: "That's what I did. And the email it gives you in case you have trouble is just a automated response.
"
Yes, but if you respond to that automated email they will get back to you.
edit: I had forgotten about the automated email. Right in the beginning of it it says that if your problem isn't on the list you can just reply to that email and they will respond. If you don't reply to that email they won't contact you... It didn't take long either, matter of minutes. Hope it works out!!
Updated On: 7/31/17 at 01:17 PM
Posted: 7/31/17 at 5:15pm
All is well. Excellent customer service .
Posted: 7/31/17 at 5:17pm
Glad to hear it worked out! Enjoy the show!
