"All my years of retail made me hate this day so much. But it's NOT the busiest shopping day of the year- no where near."
True. In my experience, the worst time period is the weekend before Christmas. It's hard to pinpoint a specific day, since the whole time is a disaster.
And I SO agree with you about the whole "call ahead and have your s**t put on hold" nonsense. Not only is that a great way to start endless lines at the cash wrap, but it's a moot point since most places won't save holds past the end of the shopping day. PLUS, if there's already a long line when you get there, you're really not saving yourself any time, because you'll still have to wait for a cashier to open up.
http://community.livejournal.com/ltd_brands_suck/