Actually, Shira, a word of advice from a former travel industry professional. Never, ever, ever, yell at the reservations desk people. Always remember this: the person on the other side of the phone has the ability to do whatever they want. They are the gods of the travel industry. If you call, are nice, kiss their feet, whatever, you're more likely to get them to help you out. It also depends on the person you get and the mood they're in. It really does.
Examples: when my dad came to visit, he wanted to change his return flight. Not a little change... like changing a time... but a huge re-routing change. I called the AA, and explained how my dad was getting older, and going all the way back to the city of origing would be hard on him, blah, blah, blah, and the agent changed the flight, gave him bulk head seats, and didn't charge us a penny.
Another time I just wanted to take a later flight, and they wanted to charge me upwards of $300, more than the original cost of the ticket. It's really random, unfortunately.
Celebrate Life
Experience is what you get when you didn't get what you wanted.
- Randy Pausch