NYC Hotel Question

I stayed in the Manhattan Broadway Hotel in New York last weekend. It was TERRIBLE. The website said that each room had the following things that mine lacked: alarm clock radio, armoire, and ironing board. In addition to that, my room had no windows, the bathroom door didn't close, and the maid turned off my air conditioning when she cleaned my room, making it unbearably hot at night. Is there any way I can get my money back?

You'll probably get a voucher for a free stay. That's what I got when I complained to Hilton when I felt an employee was needlessly rude to me.

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If your room is unsatisfactory for any reason, contact the front desk as soon as possible after check in. I once got a hotel room with a bed so short my husband's feet overhung it. I told the bellhop we weren't staying there and he had to schlep all our luggage back to the front desk. We were promptly given a satisfactory room.

Gernerally, the best time to complain is while you are at the hotel, rather than waiting for later, but in any event definitely make the complaint, in writing or in an e-mail, to the manager.

Wow!That place gives the Hotel Carter a run for it's filthy money. I am all for complaining when a hotel sucks. The best bet is to complain upon arrival and check-out to a manager. Hotels never give refunds, so sometimes vouchers for free nights are all you get. But honestly, I dont mind squallor so much if its free.

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