The Best Meltdown I Have Ever Heard...

[Liza's Headband]

Posted: 9/12/13 at 6:28pm

Oh. My. God. If BWW were a call center, perhaps the ___ (color code of your choice here) meltdown would sound like this.


This guy is unbelievable

[SNAFU]

Posted: 9/12/13 at 6:51pm

I empathize with this guy! I would have done the exact same thing!

[romantico]

Posted: 9/12/13 at 7:04pm

I love how calm Mark is. He is totally ignoring this guys rage,which is probably making things worse.

Updated On: 9/12/13 at 07:04 PM

[Jane2]

Posted: 9/12/13 at 7:36pm

I completely understand the guy's meltdown. Every single transaction you try to do these days with any company ends up the way this guy describes it. I've come very close to that kind of meltdown.

And Mark is trained to react that way to any caller. They're like robots.

[SNAFU]

Posted: 9/12/13 at 7:37pm

I had a similar meltdown with Verizon a while back. I was told that the call was being recorded for quality purposes. I told them that I was also recording the call because twce they had promised a service call and twice they had stood me up. That it was a business account and I was losing business. I was told they would not answer my questions if they were being recorded. My response, "You are recording me! I don't want to be recorded.", "Sorry sir, there is nothing I can do about it. I cannot answer you questions while being recorded.", "BUT YOU ARE ALREADY BEING RECORDED!". And so it went on.

[Jane2]

Posted: 9/12/13 at 7:48pm

I love when they tell me the call "may" be recorded, because then I tell them how glad I am that they'll have a record of just how bad their service is and just how many people have not done their jobs, etc. I want them to record me.

[Liza's Headband]

Posted: 9/12/13 at 8:27pm

"And not to mention I might go ballistic and come over there with a machine gun.... I don't have one but I'll -- I'll go try to acquire one!!!!"

Love that moment and the way he says it

[Jane2]

Posted: 9/12/13 at 8:44pm

Yeah, well he did have the presence of mind to know what would happen if he admitted to having a gun and threatening the company with it.

[TheatreDiva90016]

Posted: 9/12/13 at 9:17pm

Been there


Done that

[Eris0303]

Posted: 9/14/13 at 4:04am

I had a complete and total meltdown at a UPS store. I've worked in retail so I try to have a cool head. I know that the problem can't be solved by yelling at the person on the phone or behind the register. But on this day I lost it.

I had shipped a package to a friend for her birthday and about a week later it showed up on my doorstep. It had been returned because of insufficient postage.

This puzzled me because I had taken it to the store and paid what the kid told me to pay. Turns out the kid had mislabeled the package and charged me less than what he should have. So I basically paid to ship a package to myself.

This wasn't what set me off though. Mistakes happen and they're usually not worth getting worked up over. What pushed me over the edge was the fact that they refused to make it right. I was told I had to pay to ship the package again at the higher rate. The owner said it wasn't their fault but mine. Why it was my fault I'll never know.

I had such a meltdown I'm surprised the cops weren't called. Luckily, the girl working the counter agreed with me and not the owner who was on the phone and not there.

I'd have been willing to pay the difference between the two rates but not pay for shipping all over again. Before I left I told her I was taking this to social media. The phone was ringing just as I walked in my front door. It was the store saying they'd reship my package for free.

Sometimes a meltdown (and a threat) can work.

[Jane2]

Posted: 9/14/13 at 8:39am

Here's a somewhat amusing meltdown I recently had. The guy living directly across from me, whose window I cannot avoid seeing if I dare to look out my window, was in the habit of pleasuring himself on his bed, which is placed right at his window. I'm sorry, but this is not what I want to see if I desire to look outside.

So I called the office of the landlord to let this guy know that if he wasn't aware of this issue, to please close the curtain, and if he was aware, it was against the law to do this in the window where the public can see.

The landlord's office tried giving me the standard lies when I called -first one -he's not in yet. second time I called - he's in a meeting. third time - he's out to lunch. Now is when I went into meltdown mode. I told them they should try some better excuses about the landlord being out, and that I knew he was sitting right there.

I mean, they didn't even know who I was, or why I was calling. I finally told them the next call they would receive would be from the police. The woman on the phone told me that if I didn't believe the landlord was in, I could come to the office and see for myself. I asked her for the address, and hung up, saying I'd be right down to see them in person.

NO sooner did I hang up when they immediately called me back, and listened to my problem. The guy now closes his (transparent) curtain about halfway.

Updated On: 9/14/13 at 08:39 AM

[Borstalboy]

Posted: 9/14/13 at 9:52am

UPS, Comcast, DirectTV...Hell. Just Hell.

[SNAFU]

Posted: 9/14/13 at 11:24am

I had a major meltdown yesterday. My studio is in a commercial building. NYS laws prohibits smoking anywhere within the building. On my floor is the Miami Art School. A "Taste Takes A Holiday" social media "Design" school which is usually attended by Eurotrash. Well, they love to smoke and smoke in the stairwell which is directly across the hall from my studio door. My employees are constantly complaining about the smell and having to walk through the cigarette strewn stairwell. I have gone to the building owners who shrug it off and say, "What can we do?" How about sending them a notice saying that it is against the law?
I have been confronting the smokers and informing them that it is in fact against the law. One guy in particular pretends he doesn't understand English. Which of course is a lie because I hear him conversing quite fluently before entering the stairwell.
Last Thursday I went to confront the group of smokers and one guy stepped forward and said, "You cannot talk to my students this way! I am a director of the Miami Art School." "Oh so you are facillitating this illegal behaivor?" and the meltdow proceeded.
Last night while I was working a huge cloud of cigarette smoke wafted into my studio, I went into the stairwell and saw 20-25 smokers. I lost it I screamed at them! and stormed out. I got on the phone and called 311, I returned to the stairwell where they were still smoking and reported the inccident to the City's Health and Mental Well Being Department. Seems NYC takes this very seriously.
Thing is, I am an ex smoker but not one who can't stand the smell, I actually like it, however I have to consider my employees comfort. I tried the nice route, asking politely, speaking with the building's owner, even talking with the Faculty, nothing worked. So I called out the BIG Guns

[Marianne2]

Posted: 9/14/13 at 11:30am

Don't get me started on Comcast. They somehow managed to shut off internet and cable service to my neighbor and then mine again, just trying to get my internet working when I first moved into my place when I lived in Scranton, PA.

Surprisingly, Verizon did not make me mad when I called them in June to set up my cell phone. I originally was going to set it up online, but their shipping status was lagging, so it kept telling me my phone was not delivered and I couldn't activate it. So, I was dreading calling them up because I remembered wanting to pound my head into a wall when I dealt with Tracfone years ago. Fortunately, the service person was really nice and actually spoke to me like a human being. It was the least painful service call I've ever made.

[Brave Sir Robin2]

Posted: 9/14/13 at 5:38pm

I almost peed listening to this. I also almost had a panic attack.

"I'm so sorry about that, sir." Poor guy.