The evil of Ticketmaster

[matty159]

The evil of Ticketmaster#1

Posted: 5/21/08 at 6:13pm

So, while at work today, a co-worker got a call from Ticketmaster saying tickets she booked to Tina Turner in DC (hence, I am posting on the off-topic board), had been cancelled because evidently two operators were dealing with the same pair of tickets and they double sold. I was in her office and she had it all on speakerphone, so this is not just her take on the situation as I heard it all too since she called me down to her office for my take on the situation. So, according to Ticketmaster, they canceled her order and credited her card. They also said that all of the seats in the area she was in were sold, so she could pay to sit in the nose bleeds or on the floor (a big step or a big step down). She spoke to two "supervisors" who were of no help and basically but not directly acknowledged that the company and their system were at fault, but were willing to do nothing about it.

Has anyone else had this happen? What would you recommend? I think she should get in contact with either the promoter or Verizon Center (in DC) since she did get an e-mail confirmation of the initial purchase with seat numbers and all that jazz. It just seems crazy! Why did they cancel her purchase and not the other persons? (To add...the sale did go through on her credit card.)

Any advice you can give me to give to give to her in this situation would be great. Is she SOL or should she pursue this? One thing is for certain, I would be hot if it was a show I wanted to see, got great seats, spent my well earned money to get them, and then was told they weren't mine anymore. Advice?

[winston89]

re: The evil of Ticketmaster#2

Posted: 5/21/08 at 8:08pm

If I were in her situation I would take the floor seats. I get the impression that Ticketmaster realized a problem in their system and was willing to make up for it. My guess is that two operators sold the same seats at the same time and someone had to go because that can't happen and it was your friend who unfortunatly had to have happen to her.

if she doesn't like the option of the floor seats or the nose bleed seats then I would see if she could get a refund. I don't know if ticketmaster can offer refunds or just credit your account. It depends on what thier company policy is. But, either way see what can be made out of this.

I am not a seat snob by any means. If it were a concert that I wanted to go to I would just be happy that I am in the venue and not at home not being able to see it. But, that is just me.

"If you try to shag my husband while I am still alive, I will shove the art of motorcycle maintenance up your rancid little Cu**. That's a good dear" Tom Stoppard's Rock N Roll

[nealb1]

re: The evil of Ticketmaster#2

Posted: 5/21/08 at 8:24pm

I'd take the floors seats. Absolutely. Top ticket prices for Tina here in LA are $150, which is dirt cheap in this day and age of expensive concerts. Have your friend pay the extra money for the better seats. She'll enjoy herself much more and have a wonderful memory of a great evening.

I got my tickets for Tina here in LA. Can't wait!

[Dollypop]

re: The evil of Ticketmaster#3

Posted: 5/21/08 at 9:12pm

All of this makes me yearn for the good old days.

In the 60's, the ABC Directory of shows featured the prices for tickets. It also had the box office phone number. You wrote a letter to the box office giving the dates you wanted to see the show and several alternate dates and included a check with a SSAE. A week later youo got the tickets in return mail. If you had to, you could talk to someone in the box office who knoew what he or she was speaking about.

"Long live God!" (GODSPELL)