The evil of Ticketmaster

So, while at work today, a co-worker got a call from Ticketmaster saying tickets she booked to Tina Turner in DC (hence, I am posting on the off-topic board), had been cancelled because evidently two operators were dealing with the same pair of tickets and they double sold. I was in her office and she had it all on speakerphone, so this is not just her take on the situation as I heard it all too since she called me down to her office for my take on the situation. So, according to Ticketmaster, they canceled her order and credited her card. They also said that all of the seats in the area she was in were sold, so she could pay to sit in the nose bleeds or on the floor (a big step or a big step down). She spoke to two "supervisors" who were of no help and basically but not directly acknowledged that the company and their system were at fault, but were willing to do nothing about it.

Has anyone else had this happen? What would you recommend? I think she should get in contact with either the promoter or Verizon Center (in DC) since she did get an e-mail confirmation of the initial purchase with seat numbers and all that jazz. It just seems crazy! Why did they cancel her purchase and not the other persons? (To add...the sale did go through on her credit card.)

Any advice you can give me to give to give to her in this situation would be great. Is she SOL or should she pursue this? One thing is for certain, I would be hot if it was a show I wanted to see, got great seats, spent my well earned money to get them, and then was told they weren't mine anymore. Advice?

I'd take the floors seats. Absolutely. Top ticket prices for Tina here in LA are $150, which is dirt cheap in this day and age of expensive concerts. Have your friend pay the extra money for the better seats. She'll enjoy herself much more and have a wonderful memory of a great evening.

I got my tickets for Tina here in LA. Can't wait!