ALADDIN Tickets for TONIGHT (Premium)

[dedpot]

Posted: 4/4/14 at 12:35pm

Hey guys, I have 2 tickets, $215 EACH that I can't use tonight 8PM. If anybody wants, PM!!

THANKS

[haterobics]

Posted: 4/4/14 at 1:00pm

If they're your tickets and you want to go on a different night, Aladdin does have an exchange policy, if you want to see if that would help you...
Aladdin ticket exchange policy

[dedpot]

Posted: 4/4/14 at 1:13pm

Thanks a lot for that--
Unfortunately I bought them through Ticketmaster, and they have a strict no cancellation or exchange policy for my specific tickets for some reason.

If you guys later see an odd guy in Times Square singing A Whole New World and selling 2 tickets to tourists, you'll know it's me!

Updated On: 4/4/14 at 01:13 PM

[haterobics]

Posted: 4/4/14 at 1:18pm

That link IS to Ticketmaster, and Disney HAS an Exchange policy for its shows now. You can't get your money back, but you can pay $12 per ticket and see a future show of Aladdin, rather than lose money, etc.

[adam.peterson44]

Posted: 4/4/14 at 1:19pm

Ticketmaster can't authorize exchanges or refunds, but the producers can, and Ticketmaster can ask the production on your behalf if you ask them to. There may also be an option to use the back-dated ticket later on if they are not sold out or close to sold out for future performances - you can ask at the box office what their policy is on that.

[haterobics]

Posted: 4/4/14 at 1:24pm

The link above is to the Aladdin Exchange Policy page on Ticketmaster.com

[dedpot]

Posted: 4/4/14 at 1:34pm

right right, but I called them already and MINE seem to somehow magically not fit into that policy.

[adam.peterson44]

Posted: 4/4/14 at 2:24pm

Dedpot, maybe try calling again and hope to get a more competent person on the phone?

If the person you spoke to did not know the policy for this particular show and was just vehemently repeating their general policy, you might get someone with a more complete understanding of their rules if you just try calling again. I have had that happen with credit card companies, for example, where one phone employee says completely different policy rules than another one on a different call.

[dedpot]

Posted: 4/4/14 at 2:29pm

Thanks Adam,

That's exactly what I did, and though the people weren't very competent and they thought they were doing me a favor, or making an exception to policy, they finally exchanged them with the charge mentioned in the Disney/Aladdin policy.

For anybody exchanging in the future, call directly to Disney On Broadway Hotline, and they'll help you out.

The saga is over! Thanks all for your help and concern.

[adam.peterson44]

Posted: 4/4/14 at 6:34pm

Glad that it worked out for you!