#101
Posted: 3/17/08 at 3:16pm
taylorPHENOMENON2- I agree with what the others have said about SJB. I have met her probably close to 8-10 times, and she has been amazing.
But, I have to disagree with this opinion that performers do not "owe" the fans a good stagedoor experience (that includes autographs). I completely understand if someone is sick, stressed, busy, in a hurry, etc. However, it is hard to think of any occupation- not just the performing arts- where success is not based on a combination of Product + Service. I used to work at Starbucks, and I can tell you that even if I made the perfect mocha latte for a customer and in record time, it wouldn't matter if I just gave it to them without saying "Thank you, have a great day." I would have been reprimanded by my manager. In the same vein, all business is based on its products and customer service. My dad is the CEO of a fairly large company in the midwest, and he always tells me that he didn't get to where he was because he necessarily had better ideas than everyone else, but because he treated people- no matter who they were- with respect and dignity.
And let's think about the culture we live in. How many television shows, stations, radio shows, and magazines are dedicated not to talking about an actor's performance in a movie/tv show, but in their behavior outside of the industry? Tom Cruise did not lose his contract deal with a giant production company because his acting ability suddenly changed. He lost it because of his behavior, and people responded to that, and ticket sales plummeted. If you are in the entertainment business, you are in some ways a role model. Whether people are conscious of it or not, most look up to celebrities, and broadway fans see broadway performers as celebrities. I would be much more nervous meeting Sutton Foster than I would meeting Kate Hudson.
The fact is, performers' behavior most of the time affects how people view their performances. Especially when we're talking about kids. If you heard that someone was homophobic (think: Grey's Anatomy) would you be able to completely objectively watch them onstage? I know many of my friends could not watch Grey's Anatomy in the same way after that. Or think about politicians in this country; their behavior, or character, weighs much much more than their ability to lead. So, no, performers don't NEED to act a certain way. But could their careers be impacted by their behavior? Absolutely. That is how our society works. "It's not about aptitude, it's the way you're viewed."
But, I have to disagree with this opinion that performers do not "owe" the fans a good stagedoor experience (that includes autographs). I completely understand if someone is sick, stressed, busy, in a hurry, etc. However, it is hard to think of any occupation- not just the performing arts- where success is not based on a combination of Product + Service. I used to work at Starbucks, and I can tell you that even if I made the perfect mocha latte for a customer and in record time, it wouldn't matter if I just gave it to them without saying "Thank you, have a great day." I would have been reprimanded by my manager. In the same vein, all business is based on its products and customer service. My dad is the CEO of a fairly large company in the midwest, and he always tells me that he didn't get to where he was because he necessarily had better ideas than everyone else, but because he treated people- no matter who they were- with respect and dignity.
And let's think about the culture we live in. How many television shows, stations, radio shows, and magazines are dedicated not to talking about an actor's performance in a movie/tv show, but in their behavior outside of the industry? Tom Cruise did not lose his contract deal with a giant production company because his acting ability suddenly changed. He lost it because of his behavior, and people responded to that, and ticket sales plummeted. If you are in the entertainment business, you are in some ways a role model. Whether people are conscious of it or not, most look up to celebrities, and broadway fans see broadway performers as celebrities. I would be much more nervous meeting Sutton Foster than I would meeting Kate Hudson.
The fact is, performers' behavior most of the time affects how people view their performances. Especially when we're talking about kids. If you heard that someone was homophobic (think: Grey's Anatomy) would you be able to completely objectively watch them onstage? I know many of my friends could not watch Grey's Anatomy in the same way after that. Or think about politicians in this country; their behavior, or character, weighs much much more than their ability to lead. So, no, performers don't NEED to act a certain way. But could their careers be impacted by their behavior? Absolutely. That is how our society works. "It's not about aptitude, it's the way you're viewed."