homeimp - I took advantage of the same deal from Chicago. Single round-trip ticket plus one night hotel (and breakfast) was $550. Though I'm in a huge battle with BA regarding the Terms and Conditions of the promotion. According to their own detailed Terms and Conditions, you must buy a round-trip ticket from the U.S. to qualify for the hotel promotion. The number of nights free is determined on the occupancy of the hotel room (one night for single, two nights for double or more). So I bought one round-trip ticket for myself since my partner is meeting me from Spain. Since the occupancy of the hotel room will be two, by their own Terms and Conditions, I deserve two free nights, but the website will not allow you to choose "2" when reserving the hotel if you have only bought one round-trip ticket. When I phone BA to ask about it, I was told I was stupid, greedy and manipulative by the
Supervisor, who then said she would send an email to the corporate office to have to the Terms and Conditions rewritten (which is sounds like an admission of wrongdoing). She would never let me finish a sentence and just kept loudly interrupting me and saying the same thing over and over. She said there was no other person above her to speak to. Period. And she told me that in all her years of working for BA and in all the years of having this promotion, I was the
only customer to have ever pointed this out.
Now, I know she may not have the authority to do anything, but she could have simply said so and directed me to the corporate office (for which she refused to give any information other than the email link on the website) and I might have dropped it. But to have received such a thorough verbal beating for simply asking them to comply by their own Terms and Conditions, I sent a message off to the corporate office detailing the conversation, date and time, and her name. Having been previously yelled at over Christmas for calling regarding a lost piece of baggage, I can only assume I will receive no reply.
It is a great deal, but flying BA always comes with a price. Compared to BA, American Airlines even seems friendly.
Check the Terms and Conditions. BA claims by phone that the number of free nights is determined by the number of round-trip tickets purchased. But they sure don't have that in writing. Scroll down to the bottom of the page and click the link at the bottom that says "Full terms and conditions". They pop up in a separate window. Scroll down to "Hotel offer terms and conditions". Read items 1, 5, and 6.
British Airways Redefines English Language
"What can you expect from a bunch of seitan worshippers?" - Reginald Tresilian
Updated On: 1/26/09 at 03:48 PM