He was playing Piangi when I saw the show back in April. But his name was on the insert in the Playbill...so he was just understudying it at that time, I assume.
Every other time, I've seen him doing the usual ensemble stuff and the Jeweller.
I haven't seen him as the Phantom...but I did hear him sing "The Music of The Night" in Bryant Park and I have to say I didn't really like him. Everyone I was with did. I thought he had a very fine voice, but something about it bored me.
He seems pretty nice from the few times I've passed him and said hello on the way to the stage door.
http://www.hugh-panaro.net