Exchanging HipTix?

[givesmevoice]

Posted: 9/5/14 at 12:35pm

I bought a HipTix ticket for Indian Ink, and am not sure I'll be able to make the performance now. (I bought it before getting my second job, which is what the potential conflict is with.) Has anyone had any luck exchanging HipTix for another performance, and what did you have to do? (I am able to go to the box office, if that's a suggestion anyone has.)

Thanks for any help!

[TalkinLoud]

Posted: 9/5/14 at 12:48pm

I've done it before by just going to the box office.

[nasty_khakis]

Posted: 9/5/14 at 12:55pm

I've done it a couple of times just by calling. They've never once even questioned why or hassled me. It's always a "no problem! What date would you like to attend?"

[givesmevoice]

Posted: 9/5/14 at 1:26pm

Thanks! I'll call Roundabout and see if they can switch them for me.

[Mr. Musical]

Posted: 9/5/14 at 1:33pm

I've been trying to exchange my HipTix for The Real Thing and they haven't been letting me.

[givesmevoice]

Posted: 9/5/14 at 1:48pm

I just called Roundabout and was told that the only thing I can do is past date the ticket, which I don't have a problem with, but I'd rather know for sure what day I'm seeing the show.

[jonartdesigns]

Posted: 9/5/14 at 2:40pm

When I screwed up my Drood tickets, they were able to give me new seats for the next weekend. I mistakenly thought Drood has a sunday evening show, my girlfriend and I saw Picnic at the matinee, and got a terrible surprise when we got to studio 54. I'm sure it helped that they were both roundabout shows, and when i booked the tickets for the "sunday evening" performance of drood, the woman neglected to correct me.

[dreaming]

Posted: 9/5/14 at 2:41pm

I was able to change a ticket by going to the box office.

[LarryD2]

Posted: 9/6/14 at 8:23am

I don't use HipTix, but for what it's worth, I've had several very positive past-dating experiences with Roundabout. As long as the performance isn't sold out, they're usually more than happy to accommodate you, and you sometimes end up with a better seat. If you end up having to past-date, you should be fine.

Updated On: 9/6/14 at 08:23 AM