Theater3232 said: "They were extremely nasty to me on a day that I arrived 8 minutes past the hour after one of the major subway meltdowns. Not only did they refuse to past-date, they made a large group of us wait outside in the lobby for the first 15 minutes to totally miss the opening number. I wouldn't hold my breath about them past-dating your ticket. I told everyone I knew what a nasty experience (and frankly, what a terrible show) this was ; they lost FAR FAR more in ticket sales due to my word of mouth over a ~$38 lottery ticket that they could have easily past-dated. When you treat someone terribly, believe me, nasty word of mouth spreads."
I understand the frustration over past-dating the ticket (they should have done that, especially given that there's plenty of available tickets for Cats). However, most shows (especially musicals) won't seat latecomers until "a suitable break in the performance." This is nothing new or unique to Cats. Les Miz made you wait until after the prologue was over. It's disruptive and distracting to the people already seated, and I have no problem with it.