Frozen Refund?

[tombomb31]

Posted: 1/18/20 at 11:27am

I have a ticket to see the show on Sunday night. I JUST learned that Caissie is going to be out, and she was the reason I chose to see it. Does anyone know if the box office would refund me? I cant exchange because I fly home on Tuesday.

[bwayphreak234]

Posted: 1/18/20 at 11:33am

Unfortunately, I think it is very unlikely since she is not above the title, but I suppose it never hurts to ask.

[FlyHigh523]

Posted: 1/18/20 at 1:46pm

Alyssa Fox, her standby, is fantastic. I highly recommend seeing her.

[BillyComet]

Posted: 1/18/20 at 2:53pm

You can post-date your ticket if you’re going to be coming back to the city any time soon. That’s what I did with Ali Stroker in Oklahoma!

But they very well might give you a refund. It doesn’t hurt to ask. She IS the lead of the show, after all, and her picture is EVERYWHERE, including the marquee now.

[Fosse76]

Posted: 1/18/20 at 5:19pm

She's nothing special in the role, so you won't really be missing anything. That said, doesn't Disney allow for exchanges? You can exchange for another date to see her.

[hayleyann]

Posted: 1/18/20 at 10:16pm

tombomb31 said: "I have a ticket to see the show on Sunday night. I JUST learned that Caissie is going to be out, and she was the reason I chose to see it. Does anyone know if the box office would refund me? I cant exchange because I fly home on Tuesday."

I would not advise this.  Alyssa Fox is sensational.  You'd be doing yourself a disservice not to go just because Caissie is out. 

[mailhandler777]

Posted: 1/19/20 at 4:40pm

If the standby is on you can definitely exchange your ticket. Alyssa is amazing though as others have said on here.