I entered and won a single lotto ticket for last Sat matinee, even though I was sure it would be a crapshoot. The email came at exactly 10:00am and at 10:20am I received a call from TodayTix to inform me and explain logistics, which was great because I hadn't checked yet, thinking I had till 11.
I think it's good customer service and a great touch. They called me a few weeks ago well after the lotto ended, perhaps about tix coming through, but I missed it. Definitely pick up when TodayTix calls you!
ETA: By the way, if you didn't receive an email, you can check your orders on the app and it will say "Check back soon!" or "You won!" or "Better luck next time!" -- something like that. Especially when 11am and 4pm roll around and you haven't seen anything.
Updated On: 5/29/16 at 03:03 AM