Helen Hayes Box Office - Jekyll and Hyde

[broadwayguy2]

Posted: 6/22/07 at 2:24pm

Okay,
I just need a moment to vent to fellow theatre goers...
I stopped by the Helen Hayes box office at lunch today to inquire about seating availablity (student AND otherwise....). After several visits where the staff there was extremely gracious and helpful (and yes, I made sure to profusely thank them), today I encountered a Scrooge of a man that I just wanted to strangle.
There was a oman at the window.. I waited patiently. He helped her. The phone rang. He answered. I still waited, a distance from the window, until he motioned for me to approach. I started out saying that I was sorry to bother but wanted to know what all was available for this evening's performance and, when he shrugged, what that meant for rush availability. His response, was to grab a slip of paper with the rush policy shovve it under the window, and then walk out of the box office, leaving me alone, as I speaking, and grumbling about how he was there to sell seats, nota nswer questions, and that if I want rush, to try at 6....
I felt like I was asking~Scrooge to give me a day off for Christmas.
Where is Tiny Tim when you need him?

[NJgirl]

Posted: 6/22/07 at 2:32pm

It's not just you. I encountered the same man when picking up my ticket last weekend around 6 on Saturday.

There was a line of 6 people at the box office...me being #6. Man behind window started yelling at all of us saying "student rush to the side..you need to wait til I'm ready!" "Anyone buying tickets for anything other than tonight...step aside bc if I have to search multiple dates for you it will take me a long time" and "anyone just picking up for tonight can step forward" Me and one other lady picked up our will call tickets and got the heck out of there fast while an obviously pissed off man waiting to buy tickets made a comment to me - "it's 6 pm why the h*ll are you picking up your d*mn tickets for tonight NOW?" Won't deter me from going back to Xanadu, but honestly box office man was not pleasant!

[broadwayguy2]

Posted: 6/22/07 at 2:37pm

The guy LOOKED like Scrooge at his desk as well.. even down to the wireframed glasses that he slid down his nose to look at me over, all the while snearing.

SUCH a marked difference from the MORE than gracious and helpful gentleman I had the last time....

[Rypm25]

Posted: 6/22/07 at 2:51pm

Sorry you had trouble at the box office broadwayguy2....when I saw the show a few weeks ago, I must have had the other guy in the box office, because he was gracious, and kind. I have will call tickets for the show again in August...I hope I don't run into Scrooge then!
Updated On: 6/22/07 at 02:51 PM

[amoni]

Posted: 6/22/07 at 2:53pm

"I still waited, a distance from the window, until he motioned for me to approach. I started out saying that I was sorry to bother but wanted to know what all was available for this evening's performance"


Sorry to bother? WTF??? It's his job to serve you.