Broadway Legend Joined: 10/13/05
I had an interesting Ticketmaster problem Monday night...discovered while AT the theatre.
We ordered tickets and used their print online service (which I don't like to use, but it was a "special" circumstance I suppose...).
At the theatre, I arrived before my mom who accompanied me. She ended up coming in later than I thought because when she'd gone through the scanner, it said that someone already had entered with that ticket. We had to speak with the manager, who figured out that not only were our barcodes the same, but our seat numbers were incorrect as well. It even said it on our receipts.
Everything ended up working out, but I just thought I'd share this with everyone about the print out service. Just be careful, and maybe double check seat numbers by phoning in if you ever feel the need.
ThanksPhantom
Im so glad you are still here!
So were the seats that you ordered empty or were duplicates sold?
Broadway Legend Joined: 10/13/05
They were duplicates...two seats away from our "true" seats.
Broadway Star Joined: 10/11/06
This is why I always let the theatre hold on to my tickets until thirty minutes before a show. But interesting none the less...
Swing Joined: 1/14/05
I had a Ticketmaster problem several weeks ago. I was ordering online and was trying to purchase seats K2 and K4 (the seats that popped up when I searched). However, the seats that were given to me at the end of the ordering process were seats E9 and E11. This was a problem because I need to sit on an aisle. After spending way too much time on the phone with Ticketmaster and having many people tell me what a favor they were doing since they have a "no exchange" policy, I finally got an aisle seat. I'm totally on board with the "no exchange" policy if I make the decision to purchase certain seats. However, when the website delivered different seats than I intended to purchase, I thought it was only right that they help me out.
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