I work at the Performing Arts Library, with the TOFT archive. First, we're sorry to hear that anyone had to wait months to get permission to view a TOFT video. I don't know what the issues were in that situation, but it isn't at all typical. Assuming a patron has a valid reason to view the material, turnaround time with the Robbins Estate is generally a couple of days, or certainly no more than a week. A student working on a theater-related project, or a staff member from the office of a producer, would be considered well qualified to view the material.