I remember having a bad experence with the red head at the box office during Beauty's run as well. I went in knowing full well that there was a "height requierment" for SRO. However, I felt that if I wanted to put up with the problem of not seeing thein it was my problem and the box office shouldn't refuse my business because of that. I was able to see just fine.
Anyways, she asked me what my height was and when I told her I didn't know off hand she said that it was VERY important for her to know befor selling me the SRO ticket. I said that it shouldn't matter because I am giving you my business and that if there is in fact a problem because I am not tall enough then that is my problem for not being able to see and it shouldn't be up to the box office to determine if I am tall enough to see the show. She was put off at what I had said. When I came back to the theatre to see the show there was a nice younger gentelman outside smoking. He pulled me over and told me who he was and that he works at the box office and thanked me for what I said to the red head. And, that someone should have said something like that to her a long time ago.
As I said, I don't understand the whole "height requierment" thing. If we as a patron want to spend our money knowing that there is a chance we won't see the show then who is the box office to stop us from giving them our money? I can understand that they would want to be careful because they might not want people to complain or demand a refund because they couldn't see. But, they should say that there might be a chance that they can't see and give them a heads up. Instead of refusing business alltogether. If they give a warning then the audience member can't complain because he/she was warrned before hand.
"If you try to shag my husband while I am still alive, I will shove the art of motorcycle maintenance up your rancid little Cu**. That's a good dear"
Tom Stoppard's Rock N Roll