I have seen this show about ten times since 1990, the last time being on Broadway. in 2007. Oh I also own the Blu Ray concert.
It is not my favourite show but I think it is a musical theatre masterpiece of sorts. Not necessarily for the music (not a big fan of ALW though he can write a memorable tune - albeit schmaltzy at times) but for the sum of it's parts.
The direction by Hal Prince and the design by Maria Bjornson is magnificent. The moment I walk into the theatre I feel an eerie atmosphere which sets the tone perfectly.
I find parts of it achingly beautiful, for instance when the Phantom is in the angel and starts crying as he sees his muse in love with another... and the final moment when he sets her free because of Christine helping him to feel love at last.
Hate that ALW ruined the story with the ridiculous Love Never Dies.
Of the times I have seen this, the least exciting performance was the Broadway one in 2007. It felt very tired and not in good shape. I can therefore understand if people are seeing this version and not enjoying it so much.
I know it is not everyone's cup of tea and can understand why, however I don't think this is purely just for tourists. There is a lot of appeal to a lot for a great many people which has made it the phenomenal success it is.
'Downtown Elaiggghhhy?'