Porgy and Bess cancellation email; T. Krasker's reply

Updated, all has been fixed.

Hi all,

Philip and I are so sorry about the confusion this morning. I reached Bill at CCNow. There was a computer glitch -- he still doesn't understand why -- and roughly 100 PORGY orders (all dating from before mid-March) were canceled out. Bill has gone ahead and RE-processed them. You will receive a new order number, BUT (and it's a big but) you will not be charged twice, and only this new order will ship. So you will NOT be double-billed. (CCNow doesn't actually charge your credit card until after we alert them that we've shipped the product; they do a pre-authorization, but that's it.) Philip and I are so sorry about this glitch, but we will, despite it, make sure your CD ships today.

If you've since written us with additional instructions (and indeed, some did write requesting that their order be canceled), we will, obviously, adhere to any and all requests.

Best,

Tommy Krasker
PS Classics

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Agreed.

He even sent me a personal response in addition to the email blast I pasted above. Class act.

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I love Tommy so.

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