Signature Theatre
Signature Theatre
mc1227
Broadway Legend Joined: 7/29/07
#1Signature Theatre
Posted: 2/12/17 at 9:49pm
I had tickets for Evening at Talk House today but due to icy weather, I wasn't able to get into the city. I was quite surprised when I called to ask for an exchange for another performance and was told flat out no since I was not a subscriber. I could almost understand that if the run was sold out, but that isn't the case. I have had similar weather issues and both Ticketmaster and Telecharge have exchanged tickets. Is this customary for subscription theatres or just Signature?
The only review of a show that matters is your own.
#2Signature Theatre
Posted: 2/12/17 at 10:03pm
First things first: Evening at the Talk House is a production of The New Group, not Signature. They are simply renting one of Signature's spaces. So, the people you should be contacting are the customer service administrators for The New Group. Of course, they are under no obligation to accommodate you--that's why they tell you no refunds or exchanges when you buy your ticket. But if you contact them and politely request to be accommodated, they very well may. Good luck.
"You travel alone because other people are only there to remind you how much that hook hurts that we all bit down on. Wait for that one day we can bite free and get back out there in space where we belong, sail back over water, over skies, into space, the hook finally out of our mouths and we wander back out there in space spawning to other planets never to return hurrah to earth and we'll look back and can't even see these lives here anymore. Only the taste of blood to remind us we ever existed. The earth is small. We're gone. We're dead. We're safe."
-John Guare, Landscape of the Body
mc1227
Broadway Legend Joined: 7/29/07
#3Signature Theatre
Posted: 2/12/17 at 10:12pm
Ticket Central was where the ticket was purchased from. They are not opened on Sundays so there was a number on the show's website to call. They identified themselves as Signature Theatre when I called. I understand the no exchange policy but as I posted, the same applies with Ticketmaster and Telecharge and both have exchanged tickets when it was weather related. I will call Ticket Central tomorrow and try for the exchange but the CSR I spoke to today was very unyielding, so I think I won't be seeing this show.
The only review of a show that matters is your own.
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