Telecharge Redesign Opinions Wanted! — Page 2

I agree with a lot of other sentiments on this thread, but I have a few comments I'd like to add.

First, keep up the good work!! For one thing, I adore being able to book a show a couple of months from now and have box office hold. Ticketmaster won't allow that, and I've had multiple tickets lost in the mail. There are some of us who collect ticket stubs, so e-tickets aren't a great option. The website is already really good to use.

Secondly, I would love to be able to see what tickets I'm getting- select by seat. That's a great idea. Just another thought- how about generic pictures from certain areas of the stage to see what the view's like? Many professional sports teams offer this, as well as NY City Opera, for example. I don't mean from every seat, obviously. Just food for thought. And it would stop a lot of the "what's the view..." questions.

Also, please make the verification word bigger! This is one of the few sites where I can usually make out the word (good!), but it's still often small. I like that you can search multiple times without constantly re-entering it.

Although I like the multi-page format of information for each show (very helpful!), I feel like pricing information as well as the schedule should always be on the first page. Please keep the running time displayed prominently- it's always one of my first questions.

Like many others, I hate the pricing levels being under Advanced Options. It seems like an unnecessary extra step (since I'm always looking for the cheapest seats personally). My computer also gets screwed up by the pop-ups.

Rush info would be helpful, but then again- that's not your responsibility. We can always just go to the show's site ourselves. But it would be a nice addition. As would being emailed about when tickets are going to be onsale for existing productions.

And last- thank you that your fees are reasonable. I hate having to pay $10 in fees on a single ticket! (I actually tend to avoid shows that aren't on Telecharge- if I'm going to see them, I hoof it to the box office.)

Thanks for actually taking the time to solicit the feedback of the people using the site. That says a lot about the company itself.

I would like to see them sell student rush online and let the students get the tickets and show ID (proof) at the box office. For teenagers, they should a name column for the person picking them up under ID NAME category if possible. This would make it easy for students. However, it should happen on the day of when the box office opens so that its fair. I just don't see going to the box office being a great thing. In fact, this will be an easier system if Telecharge wants to use it.

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Updated On: 5/3/06 at 06:55 PM

Probably too late to be included, but it would be great if we could choose which rows to search in a less coarse way than the current system. For example, I'd rather sit in E5 than T110, but the current system only allows choices of "center orch AA-X," etc. In the same vein, I'd rather have H3 than E23, but I can't search that way either.

Known vacation times would be helpful.

It would also be helpful to know exactly which rows are which price rather than "Mezzanine: $96.25, $61.25, $46.25."

I second the views from various sections.

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I would like to know if any of the service charge collected by Telecharge get passed on to the producer of the event as a "rebate". This is a seperate amount not to be confused with a facility fee or restoration fee. I know that rebates are customary with Ticketmaster facilities.

I agree. However, they could have a certain number of tickets for students buying online and have a certain number of tickets for students at the Box Office. They could be reserved to be picked up like normal tickets. Maybe the Schubert Organization could have a Student Tickets program like Lincoln Center and certain shows can participate.

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Updated On: 5/13/06 at 01:18 AM

thevolleyballer, Broadway theaters (except for shows produced by Roundabout) each use one exclusive ticket vendor, either Telecharge or Ticketmaster. Not both. Roundabout sells tickets on their own website. So the issue you're bringing up, wouldn't be an issue.

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Updated On: 5/13/06 at 09:37 AM

I'd so love to be able to pick my own seat. I rarely have time to hang on the phone waiting for someone to help me.