Telecharge Redesign Opinions Wanted!

Hi!

At Telecharge.com we are beginning to plan for the redesign of our website and we wanted to start by getting some input from the theatre fans who use our site.
--What are the aspects of our current site which you like the most?
--The least?
--Are there things on the site which you find confusing?
--Is there anything you wish you could do on the website which we don't currently offer?
--Is there anything on the website that you would not want to see changed?
--Do you have any other suggestions on how we can make the site better for you?

If you don't feel comfortable posting publicly, please feel free to email your comments to feedback@telecharge.com.

Thank you in advance for your suggestions and comments. They will help us determine what features we need to add to the website, and how to improve the features we already offer.

Updated On: 5/1/06 at 04:39 PM

I completely agree with the above poster. That would be tremendously easier than searching for more tickets over and over.

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Agreed with Luckydave14. They should allow you to see which seats are open. One of the things I really like about the site right now is that you can put in more than one date to see availability of tickets.

I agree - Telecharge is already WAY more convenient to use than Ticketmaster... but if there was ANY WAY to see which seats were open... like on an airplane... and then you just click away, that'd be AMAZING.

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I like that idea, too. Also, maybe eliminating the pop-up function, and having the process either open in the same window, or a new window. I've often had problems because my pop-up blockers would block the windows and everything would get screwed up.

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I second everything mentioned above, but I will say that I love the Telecharge site as it stands. I never use the Ticketmaster site - but I will always use Telecharge. It's convenient, fast, and east, and I love that it tells you when your seat is on the aisle. Navigation is easy, and I love everything about it.

Good work.

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I really like the idea about being able to physically select the seats off of the seating chart. Other than that I like the setup of Telecharge, which is leaps and bounds ahead of ticketmaster's setup.

--The least?
PRICE!!!! Why is there a fee for an e-ticket? Isn't the point to actually save YOU money? Banks do the same thing with ATM fees,,, remember when tellers did the manual work... shouldn't it be free? I think the ticket prices are not acceptable. Why is EVERY ticket charged a fee?? Why can't we just get a flat fee for tickets? Who made these stupid rules anyway?


--Is there anything you wish you could do on the website which we don't currently offer?

I wish you would offer last minute discount tickets for day-of

Thanks for all the great suggestions! Many of the issues you have brought up are things we are definitely planning to fix (the pop-ups, the refresh, having to use Advanced Options to search for a specific section), and we are considering ways of offering many of the other features you suggest.

Keep the ideas coming!

PS mejusthavingfun, there actually isn't a fee for the e-ticket. If you select to have your tickets emailed to you, you pay the same per-order handling fee we have always charged ($2.50 per order). If you want the tickets mailed to you, then the handling fee goes up to $4.00, to reflect the additional cost of labor and postage. In contrast, Ticketmaster charges $1.75 to email tickets, on top of their existing handling fee.

I agree with what has already been said (especially about showing which seats are open).

But, please, don't change too much. I love the fact that I can look at multiple dates and that the site is so much easier to navigate than Ticketmaster.

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Along with WHERE you want to sit in the theatre, it would be helpful if there was just a box to click of you needed an aisle seat. It's a common need that could be easily fulfilled with that change - I always have to buy a seat on the aisle, and going through dozens of seats gets annoying.

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I agree with the earlier poster that the searching by theater for tickets is a dumb way to do it. Other than that the other choice is picking " Broadway" then the show. Also a HUGE benefit would be allowing people to enter discount codes on the actual telecharge website, instead of going to Broadway Offers. com in order to enter the codes. That would make buying discount tickets a million times easier, than searching telecharge for ticket available then going to the other site to enter the code then trying to get similar tickets. Just a thought.

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Actually it's $6.50 per ticket and then $2.50 per order.