Unusual message from Telecharge

I think it would be a little bit more legit if they'd posted publicly in reply to your public post (I know I've seen customer service from one of the lotto sites replying on here, when people have posted about lotto problems, and I think there's a Jujamcyn (?) theatres person who posts on here in response to issues at the theatre, etc.), it's like those companies where, when you complain on Twitter, they ask you to DM so as to stop your public complaining, but I too think it's pretty good customer service.

Stage Door Sally said: "The message is from TC Web Feedback and if legit I would prefer to do this more in the open, and thank you if it is!"

Your IP address and email are typically things people would not want to post publicly, though.

haterobics said: "Stage Door Sally said: "The message is from TC Web Feedback and if legit I would prefer to do this more in the open, and thank you if it is!"

Your IP address and email are typically things people would not want to post publicly, though."

Oh yeah I didn't mean post that info publicly! I meant the initial Telecharge reaching out - post on the thread in question "hi, this is Eric from Telecharge [message about would like to correct web issue] Can you please message me here, or email me at blahblahblah@telecharge.com?"

Or, I wonder if the mods here can vouch that TC Web Feedback is actually someone from Telecharge's corporate office?

Why? It's an issue YOU had. They've responded here before both publicly and privately. Nice that they are paying attention.



Just like YOU don't want your email address "out there", neither does ERIC.....he has a job to do and dozens and dozens of peeps would be sending him unneeded emails from here with questions that are not in his realm.