#1
Posted: 8/11/10 at 10:33am
I am fed up with corporations, specifically a particular corporation in the banking industry. They are a national bank, who at this time I will not name.
I would just like my BWW family to be the first to know -- I am about to become famous. One of the next YouTube sensations.
This bank did a disservice to me. And for the past few months I have called two individual branches, visited in person one of those branches plus a third branch, called the bank manager of one of the branches, called that bank manager's supervisor, called a corporate hotline, and called customer service countless times.
Well, this last time that I called customer service, I recorded the conversation. And I plan on releasing it onto YouTube so that every single one of their customers will know my story.
As a teaser, I'll provide the first and last portions of this conversation that I had. I'm in the process of finding someone to edit video for me, so stay tuned!
CUSTOMER SERVICE: Thank you for calling [bank's name]. My name is Donna. May I have your first and last name, please?
ME: Hi, Donna. I'm about to give you my name, however before I do, I have to let you know that when I called this number, a robot message informed me that this call may be monitored or recorded, so I would like to return the gesture and inform you that this call is being recorded by me as well.
...
ME: ...can you please confirm that after my explaining the situation to you -- a situation which this bank admits was their fault -- that there is absolutely nothing you can do, and that there is nothing else that I can do. Is this correct? There is no one else I can call?
CUSTOMER SERVICE: I'm afraid so.
ME: So [this bank] is unable to correct the error that they admit was their fault, and that if my calls to the supervisor are not being returned, there is nothing else that can be done?
CUSTOMER SERVICE: That is correct.
ME: So what do I do now? Should I hang up?
CUSTOMER SERVICE: Like I said, I am willing to transfer you to her voicemail --
ME: No, no. I already left six messages.
CUSTOMER SERVICE: Well thank you for calling [bank's name] and do know that we value you as a customer and appreciate your call.
I would just like my BWW family to be the first to know -- I am about to become famous. One of the next YouTube sensations.
This bank did a disservice to me. And for the past few months I have called two individual branches, visited in person one of those branches plus a third branch, called the bank manager of one of the branches, called that bank manager's supervisor, called a corporate hotline, and called customer service countless times.
Well, this last time that I called customer service, I recorded the conversation. And I plan on releasing it onto YouTube so that every single one of their customers will know my story.
As a teaser, I'll provide the first and last portions of this conversation that I had. I'm in the process of finding someone to edit video for me, so stay tuned!
CUSTOMER SERVICE: Thank you for calling [bank's name]. My name is Donna. May I have your first and last name, please?
ME: Hi, Donna. I'm about to give you my name, however before I do, I have to let you know that when I called this number, a robot message informed me that this call may be monitored or recorded, so I would like to return the gesture and inform you that this call is being recorded by me as well.
...
ME: ...can you please confirm that after my explaining the situation to you -- a situation which this bank admits was their fault -- that there is absolutely nothing you can do, and that there is nothing else that I can do. Is this correct? There is no one else I can call?
CUSTOMER SERVICE: I'm afraid so.
ME: So [this bank] is unable to correct the error that they admit was their fault, and that if my calls to the supervisor are not being returned, there is nothing else that can be done?
CUSTOMER SERVICE: That is correct.
ME: So what do I do now? Should I hang up?
CUSTOMER SERVICE: Like I said, I am willing to transfer you to her voicemail --
ME: No, no. I already left six messages.
CUSTOMER SERVICE: Well thank you for calling [bank's name] and do know that we value you as a customer and appreciate your call.
"The Spectacle has, indeed, an emotional attraction of its own, but, of all the parts, it is the least artistic, and connected least with the art of poetry. For the power of Tragedy, we may be sure, is felt even apart from representation and actors. Besides, the production of spectacular effects depends more on the art of the stage machinist than on that of the poet."
--Aristotle
--Aristotle
