#26
Posted: 9/21/16 at 11:47am
Has anyone been contacted by Telecharge yet? I'm still waiting
Dear Evan Hansen swapping theater! — Page 2
#27
Posted: 9/21/16 at 12:14pm
slumdogdelaware said: "Has anyone been contacted by Telecharge yet? I'm still waiting"
I have not (tickets for December 10).
#28
Posted: 9/21/16 at 2:21pm
BroadMagTech said: "BroadwayConcierge said: "I can't be the only one who thinks this is an incredibly boring marquee.
https://www.broadwayworld.com/article/Up-on-the-Marquee-DEAR-EVAN-HANSEN-20160915
I wish they did something extra like how they decorated the facade for Pippin.
" Why do they need to print 10 pictures of the same photo aside from the background colour?
When They Go Low, I Go High
#29
Posted: 9/21/16 at 2:23pm
rebeccmam31 said: "slumdogdelaware said: "Has anyone been contacted by Telecharge yet? I'm still waiting"
I have not (tickets for December 10).
Mine are for opening night of previews on Nov. 14, so I hope I hear from them soon!
"
#30
Posted: 9/21/16 at 2:26pm
slumdogdelaware said: "Has anyone been contacted by Telecharge yet? I'm still waiting"
Not about my specific tickets (which are for the first preview on 11/14) but I did get a generic email on the 15th letting me know about the move, and saying "we're working on it "and "we'll be in touch."
#31
Posted: 9/24/16 at 1:43pm
Anyone been contacted? I found seats that are available and I like better, for sale, but wonder if they'd let me switch. It's the same price as mine.
#32
Posted: 9/24/16 at 1:48pm
LesWickedly said: "Anyone been contacted? I found seats that are available and I like better, for sale, but wonder if they'd let me switch. It's the same price as mine."
I would reach out to Telecharge and not wait for them to contact you; it definitely can't hurt to try. I'm not sure about the logistics of making a switch, but what they did for me (on the day of the announcement) was cancel my original order, which allowed me to make the new purchase I wanted. If this is an option for you (the refund took a couple of days to hit, while the new charge was immediate), I would go for it, at least if you're concerned that the tickets you want may not continue to be available.
#33
Posted: 9/24/16 at 1:52pm
sgreen3 said: "LesWickedly said: "Anyone been contacted? I found seats that are available and I like better, for sale, but wonder if they'd let me switch. It's the same price as mine."
I would reach out to Telecharge and not wait for them to contact you; it definitely can't hurt to try. I'm not sure about the logistics of making a switch, but what they did for me (on the day of the announcement) was cancel my original order, which allowed me to make the new purchase I wanted. If this is an option for you (the refund took a couple of days to hit, while the new charge was immediate), I would go for it, at least if you're concerned that the tickets you want may not continue to be available.
"
Thanks! I'm not completely worried about my tickets, but there were some that opened in the center orchestra, which I'd rather have. I contacted them asking if they can make the switch and hopefully they can, but I'd also be open to them refunding me so I can purchase them. I replied to the email that was sent about them changing venues.
#34
Posted: 9/24/16 at 3:59pm
I clicked on this message actually just to ask if someone has been contacted, cause I haven't.
#35
Posted: 9/24/16 at 4:21pm
I haven't been contacted, but I just went in to see the new pricing. Our hunch was right - the rear balcony center tickets (last 2 rows) in Belasco were priced $49.00 each. It's $69.00 now for the rear mezz center tickets at The Music Box.
Caption: Every so often there was a rare moment of perfect balance when I soared above him.
#36
Posted: 9/24/16 at 4:59pm
They're not going to charge more if you've already bought tickets correct?
#37
Posted: 10/1/16 at 10:35pm
Just wondering if anyone has been contacted yet? I haven't been. Thanks.
#38
Posted: 10/1/16 at 10:38pm
Telecharge's customer service has really been terrible lately. You should probably just reach out to them.
#39
Posted: 10/3/16 at 11:02am
Just received this from Telecharge
October, 2016
Dear Telecharge Customer:
You are receiving this email because you have ordered tickets for DEAR EVAN HANSEN at the Belasco Theatre. As a reminder, this production is moving to the Music Box Theatre, with performances starting as scheduled on November 14.
DEAR EVAN HANSEN thanks you for your understanding and patience as they finalize the move to the Music Box Theatre. Be assured that your tickets are secure. Here is what you need to know about your confirmed tickets:
• Prior to your performance, you will receive new tickets for DEAR EVAN HANSEN at the Music Box Theatre. Your tickets for DEAR EVAN HANSEN at the Belasco Theatre will not be valid at the Music Box Theatre.
• New tickets will be sent to you prior to your performance—via the delivery method you selected at the time of purchase. If you selected to pick up your tickets at the box office instead, you should do so at the Music Box Theatre before the performance.
• Most customers in the Orchestra and Front Mezzanine sections will retain the same seating locations at the Music Box.
• Customers seated in the Balcony section of the Belasco Theatre will be assigned new seats in the Mezzanine at the Music Box Theatre at the same price. A small number of customers in the Orchestra section will be relocated to comparable seats in the Music Box Theatre.
• You will see a refund and new charge for the same amount on your credit card. There are no additional charges and no change in your ticket price.
• The Music Box Theatre is located at 239 West 45th Street, between Times Square and Eighth Avenue.
If you have any questions please contact:
Telecharge Customer Service
212-239-6210 / 800-543-4835 (9am-9pm EST)
#40
Posted: 10/3/16 at 11:55am
I called Telecharge today since I haven't heard anything since their initial email on 9/15 announcing the theater change. They said the box office just started working on switching tickets last week...she couldn't give me any other information other than "they'll contact you when they know more"
#41
Posted: 10/3/16 at 12:25pm
Got the same email as mentioned by Robert16. This is the second email I have received from Telecharge with very similar info, first one was sent on 9/15 - this one was slightly longer but no new insight. Not really sure how they don't have this done yet, I know we are 6 weeks away from opening but they must have figured it out in order to continue selling tickets, why not just reissue?
#42
Posted: 10/3/16 at 1:04pm
Telecharge's refund/recharge policy HAS to be more work for them than it's worth. I understand why they do it, just not sure why a better system hasn't been created.
#43
Posted: 10/3/16 at 4:09pm
Got my e-mail telling me that my balcony group tickets had been moved to rear mezz, but not even the last row (which I was expecting). We're in h, j, k, and l. Not bad!
#44
Posted: 10/3/16 at 5:23pm
DramaTeach said: "Got my e-mail telling me that my balcony group tickets had been moved to rear mezz, but not even the last row (which I was expecting). We're in h, j, k, and l. Not bad!
"
Where were your seats in the balcony? My seat was front row center of the balcony so I'm hoping for a good seat in the mezzanine.
#45
Posted: 10/3/16 at 10:40pm
^^ The balcony at the Belasco doesn't have that many rows. Only 6 total and only 4 in the center; we had 2 of them (I think B and C in the center which only has A-D)
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