KC91WFU said: "I had a problem with the Ticketmaster resale last night. Purchased one set of tickets and got another. Not really bad seats but not the ones I selected and paid a small fortune for. Called customer service and they were completely unapologetic and had no solution. They said I must have selected the seats that I received and suggested that I must not buy tickets very often. (I guess they couldn't see my history.) Anyway, be careful with it if you use it. It might be safer to call them."
I actually had the same issue a couple of weeks ago with the regular Ticketmaster site. I was buying tickets for an event in an outdoor venue. Had some fantastic seats in my cart, paid and then when the confirmation page came up I'd instead bought general lawn admission. Ticketmaster weren't at all apologetic and just agreed to refund the purchase. Funnily enough when I then posted on their Facebook they were suddenly keen to try find better seats for me, but of course there are none left (apart from the ones being sold for up to 5 times the price on Ticketmaster resale!).