Posted: 6/12/18 at 7:25am
Had a very pleasant experience yesterday when attempting to exchange some "Moulin Rouge" tickets to a different date during its Boston run. Not sure which ticketing company the Ambassador Theater Group utilizes, but they were great. Even though the tickets and disclaimers say the usual "No refunds, no exchanges," the person I spoke with at their call center couldn't have been nicer. When I explained the need to exchange, her attitude was "these things happen." I was easily able to secure the new desired date. The only caveat was a small exchange fee per ticket, which I happily paid. I know first-hand that Ticketmaster and Telecharge (moreso) have been known to issue exchanges at no extra cost, but a lot of times if feels like you're jumping through hoops, etc. It was just refreshing to be able to have a hassle-free ticket exchange experience for once. Hats off to the Ambassador Theater Group!
