Natasha ... on-stage seating — Page 2

gypsy101 said: "oh yeah isn't mama right mtchairs? it should be the same exact cost to you (that does suck about exchange rates, I'm glad we don't have to worry about that)



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Unfortunately, I don't think that it is the case. My understanding is that the credit card company has different buy/sell rates that apply to a purchase vs a refund.

Anyway, sorry for the segway into foreign currency transactions, I'm still excited to find out what seats I have been allocated. Only 3 months to go till my trip to NY!

I'm just wondering for people who saw it at the ART if it's worth paying the $200 to sit on stage or if I should just stick with the orchestra/mezzanine.

An update from Telecharge: "You are receiving this email because you ordered STAGE SEATING for a performance of THE GREAT COMET at the Imperial Theatre in New York City. Your exact seat locations will be assigned by the box office at a later date (around September 5, 2016). At that time, your tickets will be issued and either sent to you or held at the box office, depending on the delivery method you selected when you placed your order. You do not need to do anything at this time."



At least there is a date.



KJisgroovy said: "We gladly would have paid the extra cost to sit on stage if we could have chosen the location. It wasn't worth rolling the dice... not at those prices anyway. We bought regular price tickets a little further back... hopefully it'll be better to take it all in. "



I understand the concern with the assignment and cost of on-stage seating. I bought those tix as a birthday present for my girlfriend. I don't know much about the show or seating other that what has been reported here and the ART reviews, but wanted to do "something special". So we'il see ... perhaps JG will sit on her lap or something. I hope I won't "regret what I did for love"! (OK, sorry, perhaps that was a bit too much.)

Drama - Is there any interaction between the actors and the onstage audience? Also have a discounted stage seat for November.

There were some props stationed in the audience (my table had a shot positioned on it for Act 2) and there are moments when letters get handed out, etc. but my favorite interaction in Cambridge was at the start when they're running through the characters and one of the actors made a point of turning to their page in the program and pointing out their bio.

I received a new charge today for my banquette seats, but no refund. I'm assuming the refund will happen in due time, but I plan to call Telecharge if I don't see it going through in the next few days.

A word of caution regarding ticket assignments. I purchased my seats back in May for January 15, 2017. They sent me an email regarding re-fund/re-purchase process on August 1. Three days letter my original order was cancelled (no refund process on the card as of yet) and new order was charged to my card. Except, my new order was for October 18, 2016.

When calling Telecharge, staff was not helpful insisting I myself purchased the second set of seats. When I finally got a manager on the line, he explained that the re-booking processes is handled by the theater directly and all he can do is send my information to them. According to him, I am the second person this happened to in the last two days. So, please check your accounts and emails to make sure that your seats were re-purchased for the date you originally wanted.

Updated On: 8/5/16 at 03:13 PM

dramamama611 said: "AND.....I just checked my Telecharge account, and my 02/17 tickets were cancelled, but none (yet rebooked). This seems like a terrible way to handle things.....I can't (for the life of me) understand how this was the only way to do do this. I also feel (now that I'm in limbo) that things should have been described in a LOT more detail. Not sure how long I should wait before trying to inquire.
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My re-booking wasn't showing up in my account either. All I had was a new conformation email for the wrong date. Still waiting to hear from the theater as to how they plan to rectify the situation.

I still don't have a refund or a new charge or a new email with confirmation. This is the worst way to handle this

I haven't received a confirmation letter, either.



What a mess.

I've contacted the above email with limited info. I'll let the board know what I hear.



Update 1: My email was answered pretty quickly, asking me to call. I did about an hour after my email was answered, left a message. It's now 2:30, and I haven't heard back. To be fair, perhaps the person I was contacting, was only in the office in the morning....it is Saturday, after all.

Updated On: 8/6/16 at 11:32 AM

Having worked with a few different ticketing systems, I'm actually not hugely surprised that it's this convoluted to make this work on Telecharge. I imagine it's been hellish for the box office staff.

Except....people KNEW they wouldn't have their seats upon purchase....if they didn't like it, they shouldn't have purchased unknowingly. It was quite clear that seat assignments would come later.



As for how they are handling it....I'm sure it has more to do with Telecharge rather than The Great Comet. I'm sure they weren't willing to upgrade their system for one show without passing on the charges. I deal with a nationwide program (not ticket sales) that gives all clients the same service. They change/upgrade things we ask for: if we are willing to pay for its development and then it becomes available to everyone. Nuts, huh?