Natasha ... on-stage seating

[Broadway Geek2]

Posted: 7/26/16 at 1:57pm

Regarding "Natasha, Pierre, ..." on Broadway on-stage seating:

The Telecharge web site lists no on-stage seating for the entire run (so far).

Does anyone know if this is correct, or is it a Web glitch?

If already discussed, please forgive: did not find any mention in this Board.

[gypsy101]

Posted: 7/26/16 at 2:04pm

I have tickets on stage so they're there. I remember them being a little difficult to find, have to specify which of the onstage areas you'd like, you can not choose them from the map. Specific seats will be assigned at a later date.

[ANewBrainn]

Posted: 7/26/16 at 2:10pm

They are available you have to specifically select one of the on stage seating options not just "I'll sit in any of these sections."  Also I'm pretty sure you cannot select them on the seating chart.  I don't think telecharge is advanced enough of a site for that.  LOL.  The on stage seating was selectable on a seating chat when I saw it at ART... go figure.

[Wick3]

Posted: 7/26/16 at 2:17pm

If it's similar to the kazino run, one of the seats on the table onstage will be empty.

[Broadway Geek2]

Posted: 7/26/16 at 2:32pm

Thanks to all for such timely responses.

What I did was to select the on-stage seating options (banquette, upholstered seats, etc.) one at a time and have the ticketing program search the entire run.  What I got was "regular seats not available ..." for each search.

Kinda hard to imagine that all the on-stage seating has been sold already.  If so, good for them!

[Kad]

Posted: 7/26/16 at 3:08pm

I doubt they're all sold- it's possible they've been temporarily taken out of sale. Earlier, people who bought the tickets were told their seat locations would be assigned at a later date. Perhaps that is occurring now.

[Broadway Geek2]

Posted: 8/1/16 at 2:01pm

Thanks all for your comments.  I thought I should follow up.

I was able to get on-stage seating to show up by unchecking the Amex and Premium Seating boxes on the Web form.

BTW, if anyone is going to see Natasha, Pierre, ... on 26Oct2016 @2PM, see you there!

[Steve C.]

Posted: 8/1/16 at 2:12pm

Hi Geek, we have tix for that matinee in orch row E; I didn't really want to gamble on unassigned seats for almost $300...hopefully they've worked out the kinks from moving theaters. The banquettes should be interesting though.

[KJisgroovy]

Posted: 8/1/16 at 2:17pm

We gladly would have paid the extra cost to sit on stage if we could have chosen the location. It wasn't worth rolling the dice... not at those prices anyway. We bought regular price tickets a little further back... hopefully it'll be better to take it all in. 

[schubox]

Posted: 8/1/16 at 2:32pm

Just got this email a little bit ago

 

Dear Telecharge Customer: 

You are receiving this email because you ordered STAGE SEATING for a performance of THE GREAT COMET at the Imperial Theatre in New York City. 

We are in the process of assigning your exact seats for the show. To complete the order, we will refund your credit card and process a new charge for the same amount. After your seats are assigned, your tickets will be issued and either sent to you or held at the box office, depending on the delivery method you selected when you placed your order. 

You do not need to do anything further. 

[dramamama611]

Posted: 8/1/16 at 3:37pm

^Lol...was just coming to post it as well.   I just wish it gave us a possible date as to when the transaction might happen.

 

(And the only reason I paid for on stage seating was I had a code from the ART for $99 on stage seats.  Don't ask for the code -- it expired a while ago.  NO way was I paying their original asking price.)

[gypsy101]

Posted: 8/1/16 at 3:52pm

yeah that code was too good to pass up. only lasted 3 days in late May, had to act quick.

[Dancingthrulife2]

Posted: 8/1/16 at 6:31pm

They just sent me this:

August 1, 2016 

Dear Telecharge Customer: 

Earlier today you received an email about your order for THE GREAT COMET at the Imperial Theatre in New York City. That message was about STAGE SEATING, and you received it in error. Please disregard the message and know that your order for ORCHESTRA seats is fine. 

We apologize for the confusion. 

 

Uh...I did book a ticket for an on-stage seat, so I have  absolutely no idea why they were sending me this.

[gypsy101]

Posted: 8/1/16 at 6:33pm

yeah you might want to contact someone about that, it seems like they think you ordered Orchestra seats

[BroadwayConcierge]

Posted: 8/1/16 at 7:46pm

Got that same email when I, too, ordered on-stage seating. What gives? Gotta call tomorrow. 

[mtchairs]

Posted: 8/1/16 at 8:56pm

Bit annoyed about this process for allocating the on stage seats. I don't want my credit card refunded and recharged as the AUD/USD exchange rate has changed since May when I booked the tickets and I'll be on the losing end of the deal 

Updated On: 8/1/16 at 08:56 PM

[bwaylyric]

Posted: 8/1/16 at 10:28pm

I don't get this seat assignment refund-recharge process either. Why so complicated?

[BroadwayConcierge]

Posted: 8/1/16 at 10:31pm

I got tickets very early on, but I'm still not really sure why the opened tickets so very, very early. I really wish they'd taken the time necessary to sort out the online sales process clearly and easily before they opened things to the public. Rather frustrating. I'll post back here after I call Telecharge about my problem tomorrow.

[wolfwriter2]

Posted: 8/1/16 at 11:35pm

Count me in as confused and a little annoyed about refunding my purchase and  charging me again. Why and for what purpose? As much as I'm excited to see this show, I'm almost sorry I bought the on-stage seating.

[gypsy101]

Posted: 8/1/16 at 11:41pm

mtchairs said: "Bit annoyed about this process for allocating the on stage seats. I don't want my credit card refunded and recharged as the AUD/USD exchange rate has changed since May when I booked the tickets and I'll be on the losing end of the deal "

How often does it change?

[mtchairs]

Posted: 8/1/16 at 11:49pm

The exchange rate fluctuates constantly. In May when the charge came through on my credit card the Aussie dollar was higher, so I'll be paying more for my tickets at the current exchange rate.

One bit of good news is that my Hamiltix arrived in my inbox today.

Updated On: 8/1/16 at 11:49 PM

[karencath]

Posted: 8/2/16 at 9:18am

My ticket order (also for on-stage seating) isn't showing up in my account anymore. Anyone else have this issue?

[dramamama611]

Posted: 8/2/16 at 10:00am

But they'll be REFUNDING you this new higher rate, too....correct.   It should be a total wash for you.  I imagine the transaction will happen the same day...or within 24 hours.

 

My order is still in my account, karencath.

[gypsy101]

Posted: 8/2/16 at 12:22pm

oh yeah isn't mama right mtchairs? it should be the same exact cost to you (that does suck about exchange rates, I'm glad we don't have to worry about that)

[mtchairs]

Posted: 8/2/16 at 12:53pm

gypsy101 said: "oh yeah isn't mama right mtchairs? it should be the same exact cost to you (that does suck about exchange rates, I'm glad we don't have to worry about that)

 

"

Unfortunately, I don't think that it is the case. My understanding is that the credit card company has different buy/sell rates that apply to a purchase vs a refund. 

Anyway, sorry for the segway into foreign currency transactions, I'm still excited to find out what seats I have been allocated. Only 3 months to go till my trip to NY!