Telecharge Purposely Blocking Best Buyers from Website! — Page 2

Thanks for quoting the telecharge "customer no-service" department.

It is interesting how people can't wait to make excuses for telecharge.

As for capitalism, competition would be the key. Telecharge is the equivalent of a governmentally run health care system.

Next, someone will suggest that the government take over telecharge.

---

Hi Craig,
No, actually you're incorrect about being blocked permanently from the site vs temporarily locked out. My home computer has been completely blocked from Telecharge since Sunday. I rarely ever use that one to purchase tickets as I generally order them from my work PC. I looked under 3 dates on Sunday from home, was told my activity was illegal, and I've been locked out ever since...I can't search or anything - the page won't even come up. I called Telecharge to order the tickets and customer service had never heard of it and essentially said there was nothing they could do - just give it some time and hope it comes back. It's sadly not saying much about Telecharge at all.

It's sad to hear this about Telecharge. I thought Ticketmaster was the one that sucked.

---

Isn't Telecharge owned by the Shubert Organization?

It is in fact, mighty.

My dream, and I know this will NEVER happen in a million, kajillion years, is to be able to search a date and see the theatre like an airplane when selecting seats, see what's empty and actually PICK the seats you want!

Ticketmaster IS worse. At least Telecharge will let you keep looking at different sets of seats in a performance, since their idea of "best" and your idea of "best" might differ. Ticketmaster makes you start the search over after giving you one option, and then just keeps giving you the same tickets.

---

Updated On: 6/13/07 at 10:13 AM

Born to Reign - I actually know some people who are trying to develop just such a system. However, if the organization that owns the most B'way theatres also owns the incumbent leading ticketing company it might be a tough road.

"I live here, so I have the luxury of saying "I can go anytime, I just want seat 'x'."

Lucky! I wish I had that advantage year round. I work in the city during the summer this year, so I can do that, but any other time I have to use the online (or phone) service and pay those stupid service charges.

---

I was able to access telecharge.com today (finally). At least I know the reason I kept getting "error", etc. I still think telecharge is easier to deal with than ticketmaster. If you want to look for better seats (different date), you have to start all over each time with ticketmaster. It's much more cumbersome to navigate.

Ticketmaster and telecharge obviously have big problems. Although someone tried to make it a personal attack on me (an flawed strategy often utilized on this board) the problems are clearly with the "service" provided by these ticket dispensers.

The average poster on this board gets it. Telecharge is terrible. So is ticket master.

So much for the excuse makers.

---

almost everytime i have gone to the box office directly or called telecharge/ticketmaster, i've been treated very rudely. for me it is more important where i am sitting than when i am going, so i like to know my options that way.

when i've tried to get this information in person and over the phone, the person inevitably gets very testy and has tried to tell me that they cannot search that way - at least that was the party line the last time i tried either of these options a few years ago.

it is easier to do the search myself online but being locked out for doing so is ridiculous!

---

Well, at least I know now its not my computer. The last time I went on to telecharge to purchase tickets I was on for about 25 minutes searching for different dates that gave me the best seats then I made my purchase and bought 6 tickets to a show. The very next day I tried to get 2 more for friends of mine who wanted to join us and I could not get back into the telecharge site. I called and called and finally someone told me I was on too long and that to try later on in the week. Needless to say this occured on May 28th and I have not been able to get back on to telecharge. I thought it was my computer because when I tried on my office computer it worked. So I called from my office and I was told by telecharge that I was blocked because they have my IT address and I was on too long. According to the rep. in their IT dept, they keep a log of everyones computer address and if you were bad, LOL and on for more than 15 minutes they will not allow you back on for a while. I asked why, and they said its to avoid ticket brokers and scalpers purchasing too many tickets. First of all I was only on for about 25 minutes and I'm not a scalper or ticket broker, just someone who enjoys broadway and go as often as I can. God what is this world coming too. You would think they would be happy that people are spending money to purchase tickets and alot of them not just 2 tickets. I will defintely try tonight when I get home to see if the site works because as of last night it still did not work. We are going on 3 weeks now!

---

Updated On: 6/13/07 at 02:21 PM

the only way you can understand these "systems" completely is to actually work for these companies.