#1
Posted: 11/14/17 at 12:34pm
When I click on a date for which I'd like to buy tickets, I am sent to a screen marked "handled error" - hes this been happening to anyone else?
#2
Posted: 11/14/17 at 12:45pm
Similar thread yesterday. https://forum.broadwayworld.com/readmessage.php?thread=1105498&dt=3
#3
Posted: 11/14/17 at 12:53pm
Thanks for showing me that -- I did, in fact, have that issue as well ('502 - bad gateway'
which seemed to resolve itself for a few hours, then this issue popped up. I am gleaning its just me. I have been desperately checking for Ben Platt's last performance - given my intensity, maybe the theatre is scared to have me actually show up.
Thank you!
#4
==> this board is a nest of vipers <==
"Michael Riedel...The Perez Hilton of the New York Theatre scene"
- Craig Hepworth, What's On Stage
Posted: 11/14/17 at 12:56pm
mlledir said: "I am gleaning its just me."
It's not just you; Telecharge has been very wonky for the past two days. Sometimes it's really slow, other times it doesn't load at all.
"Michael Riedel...The Perez Hilton of the New York Theatre scene"
- Craig Hepworth, What's On Stage
#5
Posted: 11/14/17 at 5:42pm
I feel like it's always a terrible system.
Even the reps are horrid to deal with.
Always takes forever!
For some reason I've noticed they've been really ****ty with emailing tickets lately.
Example: I brought for DEH performance on 12-7 on 10-29, 11-12 came and STILL not e-ticket. So I called and was on hold for 45 minutes, they said oh we never sent them sorry, they'll be sent soon.
Same issue with Bronx tale a few months ago.
Why is it so damn hard to provide good customer service? With the amount of fees they charge I feel the customer service should be better.
Who else agrees?
#6
Posted: 11/14/17 at 6:08pm
It's a monopoly. They don't have to be good, although it appears that they would sell more tickets if the site was better.
Sad.
#7
Posted: 11/14/17 at 10:09pm
Tking0012 said: "Who else agrees?"
Everyone who's never tried to work with Ticketmaster before.
#8
Posted: 11/14/17 at 10:26pm
I foolishly tried to call in an attempt to remedy this. I was told "we don't deal with computers."
Um...ok.
#9
Posted: 11/14/17 at 10:32pm
While you were on the phone, why not just... buy the ticket you wanted?
#10
Posted: 11/14/17 at 10:52pm
Fair question: Because I want a ticket for DEH this week, which requires constant checking for availability.
#11
==> this board is a nest of vipers <==
"Michael Riedel...The Perez Hilton of the New York Theatre scene"
- Craig Hepworth, What's On Stage
Posted: 11/15/17 at 8:16am
haterobics said: "Tking0012 said: "Who else agrees?"
Everyone who's never tried to work with Ticketmaster before."
^ 
"Michael Riedel...The Perez Hilton of the New York Theatre scene"
- Craig Hepworth, What's On Stage
#12
Posted: 11/15/17 at 10:22am
mlledir said: "Fair question: Because I want a ticket for DEH this week, which requires constant checking for availability."
That's not you having an issue with the site. That's the site having an issue with you. I think it flags you after too many transactions like that and you need to just clear history (cache and cookies) and you'll be fine.
#13
Posted: 11/15/17 at 9:39pm
I agree with you and so do many people in the industry. They are basically running a ticket broker business up there. They know when the seats are going to be released, they hit a few buttons so nobody can get through on the site, they bang out the tickets they want ( that's why your on hold so long ) then they resell them on the secondary market for big money. Been going on for years. Isnt that right RL
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