telecharge issues?

[mlledir]

Posted: 11/14/17 at 12:34pm

When I click on a date for which I'd like to buy tickets, I am sent to a screen marked "handled error" - hes this been happening to anyone else?

[freewilma]

Posted: 11/14/17 at 12:45pm

Similar thread yesterday. https://forum.broadwayworld.com/readmessage.php?thread=1105498&dt=3

[mlledir]

Posted: 11/14/17 at 12:53pm

Thanks for showing me that -- I did, in fact, have that issue as well ('502 - bad gateway' which seemed to resolve itself for a few hours, then this issue popped up.  I am gleaning its just me.  I have been desperately checking for Ben Platt's last performance - given my intensity, maybe the theatre is scared to have me actually show up.

Thank you!

[Lot666]

Posted: 11/14/17 at 12:56pm

mlledir said: "I am gleaning its just me."

It's not just you; Telecharge has been very wonky for the past two days. Sometimes it's really slow, other times it doesn't load at all.

[Tking0012]

Posted: 11/14/17 at 5:42pm

I feel like it's always a terrible system. 

Even the reps are horrid to deal with. 

Always takes forever! 

For some reason I've noticed they've been really ****ty with emailing tickets lately. 

Example: I brought for DEH  performance on 12-7 on 10-29, 11-12 came and STILL not e-ticket. So I called and was on hold for 45 minutes, they said oh we never sent them sorry, they'll be sent soon. 

Same issue with Bronx tale a few months ago. 

Why is it so damn hard to provide good customer service? With the amount of fees they charge I feel the customer service should be better. 

 

Who else agrees? 

[Jarethan]

Posted: 11/14/17 at 6:08pm

It's a monopoly.  They don't have to be good, although it appears that they would sell more tickets if the site was better.

Sad.

[haterobics]

Posted: 11/14/17 at 10:09pm

Tking0012 said: "Who else agrees?"

Everyone who's never tried to work with Ticketmaster before. 

[mlledir]

Posted: 11/14/17 at 10:26pm

I foolishly tried to call in an attempt to remedy this.  I was told "we don't deal with computers."

Um...ok.

[haterobics]

Posted: 11/14/17 at 10:32pm

While you were on the phone, why not just... buy the ticket you wanted?

[mlledir]

Posted: 11/14/17 at 10:52pm

Fair question: Because I want a ticket for DEH this week, which requires constant checking for availability.

[Lot666]

Posted: 11/15/17 at 8:16am

haterobics said: "Tking0012 said: "Who else agrees?"

Everyone who's never tried to work with Ticketmaster before."

^ 

[haterobics]

Posted: 11/15/17 at 10:22am

mlledir said: "Fair question: Because I want a ticket for DEH this week, which requires constant checking for availability."

That's not you having an issue with the site. That's the site having an issue with you. I think it flags you after too many transactions like that and you need to just clear history (cache and cookies) and you'll be fine.

[stevie3]

Posted: 11/15/17 at 9:39pm

I agree with you and so do many people in the industry. They are basically running a ticket broker business up there. They know when the seats are going to be released, they hit a few buttons so nobody can get through on the site, they bang out the tickets they want ( that's why your on hold so long ) then they resell them on the secondary market for big money. Been going on for years. Isnt that right RL